Sold by: Uniphore
U-Assist Summary improves agent productivity by auto-generated after-call work summaries and call dispositions which reduces the average handling time by 35% and allows agents to turn their attention to the next caller sooner.
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Overview
U-Assist Summary automates the call summary process by accurately capturing the key points of the conversation and actions taken. Agents can now generate a summary of the call, while the call is still active, reducing after-call work and customer call waiting times. You can also define your own templates for the call summaries. U-Assist Summary also captures the actions taken during the call, whether by the agent or automatically by the system, and uploads them directly to the CRM. Uniphore on AWS cloud infrastructure offers better accessibility, usability, and security, and helps you leverage the elastic scalability of the cloud.
Highlights
- Reduce the time spent on after-call work by automatically summarizing the call while still on the phone. U-Assist Summary allows agents to focus on the needs of the customer and get back on customer calls faster, reducing wait times.
- Deliver consistent call summaries across the contact center: AI and automation ensure the information your business requires is captured on every call, increasing quality and consistency across summaries, and improving business intelligence for analytics.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
U-Assist Aftercall Bolt | Per Named Agent | $270,000.00 |
Dimensions summary
This listing has one pricing dimension: U-Assist Aftercall Bolt, billed per named agent. You pay for each specific agent assigned to use the solution, not by concurrent seats or usage volume. Pricing scales directly with the number of named agents you license. Because it is contract-based, you commit to a set quantity of agents for the term. The after-call capability automates tasks like conversation summaries and disposition tagging, reducing manual work after each customer interaction.
Top-of-mind questions for buyers
A named agent is a specific person you assign to use the solution, identified individually. You license each named person, not concurrent seats or shared logins. Two people sharing one login still count as two named agents if both are assigned. Usage volume and call count do not change the count.
Cost scales directly with the number of named agents you license. Adding agents raises your total, since each named agent carries the per-agent charge. Because pricing is contract-based, you commit to a set quantity for the term. To adjust the licensed count, contact the vendor.
Each licensed agent gets after-call automation. This captures call details like intent, actions, and outcomes into conversation summaries. It also applies disposition tags for consistency across interactions. These tasks run automatically, reducing manual work after each customer call.
www.uniphore.com
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Futuristic Gen AI That Solves Problems and Sparks Great Ideas
Reviewed on Aug 26, 2026
Review provided by G2
What do you like best about the product?
The next futuristic gen AI adapts the capability of talking, answering correctly, acting as a problem solver, and being a friend who can offer solutions to your problems. It communicates with you while everyone is busy with their lives, writing down a reply for your email suggestions, whatever they may be. It provides the act of government rules, your rights to define yourself. In many ways, AI is a much greater helper than anything else right now, offering you wonderful ideas from all its resources, because in today's world, every solution is available on the internet, and AI compiles this information for us.
What do you dislike about the product?
Sometimes AI slows down its speed of answering because of the data it gathers from different sources, and the processing time may take too long to display. Additionally, its price is a factor; not every AI is free. Some have limited time or data requests per day, and some have limited features. To upgrade to advanced AI, there is a price to pay for that.
What problems is the product solving and how is that benefiting you?
My email, my day-to-day problems, like a real-time guidance agent making you comfortable, just write down the problem you're facing in real-time and wait for a reply. In many ways, a problem-solving AI agent resolves it by providing many solution options. For developers, they write scripts or programs for your application or project, they can solve your day-to-day problems, they can write a daily routine for you, and they can help you reply to your emails to specific recipients. For me, they helped me write email replies to banks where I was stuck and confused about what to do, replying to banks with proper information and exactly in the email body, too much help from a real-time guidance agent.