Sold by: Uniphore
U-Assist Summary improves agent productivity by auto-generated after-call work summaries and call dispositions which reduces the average handling time by 35% and allows agents to turn their attention to the next caller sooner.
5
Overview
U-Assist Summary automates the call summary process by accurately capturing the key points of the conversation and actions taken. Agents can now generate a summary of the call, while the call is still active, reducing after-call work and customer call waiting times. You can also define your own templates for the call summaries. U-Assist Summary also captures the actions taken during the call, whether by the agent or automatically by the system, and uploads them directly to the CRM. Uniphore on AWS cloud infrastructure offers better accessibility, usability, and security, and helps you leverage the elastic scalability of the cloud.
Highlights
- Reduce the time spent on after-call work by automatically summarizing the call while still on the phone. U-Assist Summary allows agents to focus on the needs of the customer and get back on customer calls faster, reducing wait times.
- Deliver consistent call summaries across the contact center: AI and automation ensure the information your business requires is captured on every call, increasing quality and consistency across summaries, and improving business intelligence for analytics.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
U-Assist Aftercall Bolt | Per Named Agent | $270,000.00 |
Dimensions summary
This listing has one pricing dimension: U-Assist Aftercall Bolt, billed per named agent. You pay for each specific agent assigned to use the solution, not by concurrent seats or usage volume. Pricing scales directly with the number of named agents you license. Because it is contract-based, you commit to a set quantity of agents for the term. The after-call capability automates tasks like conversation summaries and disposition tagging, reducing manual work after each customer interaction.
Top-of-mind questions for buyers
A named agent is a specific person you assign to use the solution, identified individually. You license each named person, not concurrent seats or shared logins. Two people sharing one login still count as two named agents if both are assigned. Usage volume and call count do not change the count.
Cost scales directly with the number of named agents you license. Adding agents raises your total, since each named agent carries the per-agent charge. Because pricing is contract-based, you commit to a set quantity for the term. To adjust the licensed count, contact the vendor.
Each licensed agent gets after-call automation. This captures call details like intent, actions, and outcomes into conversation summaries. It also applies disposition tags for consistency across interactions. These tasks run automatically, reducing manual work after each customer call.
www.uniphore.com
Helpful?
Vendor refund policy
Please consult contract
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Hoopcare Perioperative Copilot is a comprehensive suite of tools designed to streamline preoperative evaluation, patient assessment, triage, and data collection all integrated within the Hoopcare Perioperative Platform.
FEMA Disaster Declarations Summary is a summarized dataset describing all federally declared disasters. This dataset lists all official FEMA Disaster Declarations, beginning with the first disaster declaration in 1953 and features all three disaster declaration types: major disaster, emergency, and fire management assistance. The dataset includes declared recovery programs and geographic areas.
Spry Methods delivers mission-critical intelligence analysis across the Department of Defense, National Security Communities, and the Intelligence Community, combining analytic rigor with modern tradecraft and cloud-native innovation. Our analysts support counterterrorism, counterintelligence, and vetting missions through advanced data triage, link analysis, and AI-assisted exploitation of structured and unstructured datasets. We integrate modern TTPs such as persona-based analysis, mis-/non-attributable collection, and federated search across classified enclaves.
Through Amazon C2E, Spry can deliver turnkey intelligence environments that combine elastic compute, automated data ingestion, entity resolution, and model-as-a-service pipelines, enabling agencies to analyze sensitive data faster, more securely, and at scale
eViewIoT, powered by Avnet /IOTCONNECT and AWS, gives multi-site operators one platform to monitor and control HVAC, refrigeration, lighting, and energy use at every location. Edge AI on AWS IoT Greengrass spots equipment faults before they become failures. Ask eView, a GenAI assistant built on Amazon Bedrock, turns live fleet data into actions a technician can take. It's hardware-agnostic and works with existing BMS, sensors, and IoT devices, so it deploys in days without replacing equipment. It scales from one site to thousands, giving restaurants, retail, convenience stores, and light commercial buildings lower utility bills and fewer emergency repairs. Start with a 60-day free trial.
Customer reviews
Computer & Network Security
Futuristic Gen AI That Solves Problems and Sparks Great Ideas
Reviewed on Aug 26, 2026
Review provided by G2
What do you like best about the product?
The next futuristic gen AI adapts the capability of talking, answering correctly, acting as a problem solver, and being a friend who can offer solutions to your problems. It communicates with you while everyone is busy with their lives, writing down a reply for your email suggestions, whatever they may be. It provides the act of government rules, your rights to define yourself. In many ways, AI is a much greater helper than anything else right now, offering you wonderful ideas from all its resources, because in today's world, every solution is available on the internet, and AI compiles this information for us.
What do you dislike about the product?
Sometimes AI slows down its speed of answering because of the data it gathers from different sources, and the processing time may take too long to display. Additionally, its price is a factor; not every AI is free. Some have limited time or data requests per day, and some have limited features. To upgrade to advanced AI, there is a price to pay for that.
What problems is the product solving and how is that benefiting you?
My email, my day-to-day problems, like a real-time guidance agent making you comfortable, just write down the problem you're facing in real-time and wait for a reply. In many ways, a problem-solving AI agent resolves it by providing many solution options. For developers, they write scripts or programs for your application or project, they can solve your day-to-day problems, they can write a daily routine for you, and they can help you reply to your emails to specific recipients. For me, they helped me write email replies to banks where I was stuck and confused about what to do, replying to banks with proper information and exactly in the email body, too much help from a real-time guidance agent.