Sold by: Bespoken
Bespoken is the AI powered solution built to reduce the time, cost, and tedium of testing, monitoring, and scaling your contact center.
Our platform automates testing, monitoring, and load simulation to ensure your voice and chatbot experiences are working exactly as they should, every time.
Bespoken helps your contact center deliver flawless customer interactions, reduce costs, and scale with confidence. Our suite of tools ensures better customer experiences and better business outcomes.
Overview
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Pricing and Plans
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Bespoken Dashboard
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Bespoken Test Page
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The Bespoken platform reduces the time, cost, and tedium of testing, monitoring, and scaling the modern contact center through five products: Exploratory Testing, Functional Testing, Continuous Monitoring, Model/LLM Testing, and Load Testing.
Exploratory Testing, Functional Testing, and Continuous Monitoring are included in all Bespoken subscriptions (Self-Serve Professional, Guided Professional, and Enterprise). Model/LLM Testing is available with Guided Professional and higher, and Load Testing is a separate product priced on the load test parameters.
Exploratory Testing Automate discovery of missed test cases, dead ends & CX issues to improve IVR/chatbot design & accelerate development.
Functional Testing Automatically test voice/chatbot flows to catch bugs early, speed releases, and ensure smooth performance across platforms.
Continuous Monitoring Monitor voice/chatbot 24/7. Get alerts for broken prompts or failures so you can fix issues before customers notice.
Model/LLM Testing Test AI accuracy. Find missed intents & confusing phrasing to improve NLP understanding across diverse customer inputs.
Load Testing Simulate high call volumes to find IVR/voicebot bottlenecks, optimize capacity, and ensure a reliable customer experience.
Highlights
- Automated IVR and chatbot testing to ensure accuracy and uptime, improve CX, and cut costs.
- Load testing and performance monitoring to validate capacity and prevent failures before they impact customers.
- Validate LLM and GenAI-driven voice/chatbots to ensure accurate, safe, and compliant customer interactions.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Self-Serve Tier | Includes 5,000 interactions per month and 1 user | $24,000.00 |
Guided Tier | Includes 10,000 interactions per month, 3 users | $36,000.00 |
Enterprise Tier | Includes 50,000 interactions per month, 5 user accounts | $60,000.00 |
Enterprise Unlimited Tier | Includes 200,000 interactions per month, unlimited user accounts | $120,000.00 |
Load Testing | Bespoken will work with the customer to scope the load test using some or all of the following parameters: number of concurrent callers, call duration, calls per second (CPS), interactions per call, duration of test, number of tests, number of virtual agents (if needed), time of day, and if there are any third-party APIs that need to be tested. Once the load test is scoped and priced, the customer will purchase the required amount in units of $100 each. | $100.00 |
Custom Project | When the automated IVR and chatbot testing, monitoring and accuracy needs do not fit into the monthly subscription or load testing products above, Bespoken will create a custom pricing plan to meet the customers needs. After assessing your specific requirements, we will scope and price the project accordingly. You can then purchase the appropriate number of units at $100 each. Please contact sales@bespoken.ai for more information. | $100.00 |
Dimensions summary
This listing offers six contract options. Four are monthly subscription tiers that scale by included interactions and user accounts. Self-Serve covers 5,000 interactions and 1 user. Guided covers 10,000 interactions and 3 users. Enterprise covers 50,000 interactions and 5 users. Enterprise Unlimited covers 200,000 interactions and unlimited users. Two options price by scoped work. Load Testing and Custom Project are both quoted after the vendor assesses your needs, then purchased in units of $100 each. Choose a subscription tier by your interaction volume, or the scoped options for load or custom projects.
Top-of-mind questions for buyers
An interaction is a single test exchange with your system across supported channels like phone, email, SMS, and webchat. Each monitored or automated test run consumes interactions from your monthly allowance. Interaction counts differ by tier: 5,000, 10,000, 50,000, or 200,000 per month depending on the plan you choose.
All four subscription tiers include functional testing, continuous monitoring, and the AI Explorer. Higher tiers add channel coverage, guided setup help, and a dedicated support channel. Enterprise Unlimited adds custom support terms and deployment to private cloud or on-premises. The scoped options cover load testing and custom projects instead.
Subscription tiers charge a set monthly fee for a fixed interaction allowance and user count. Load Testing is quoted separately. The vendor scopes your test using factors like concurrent callers, call duration, and test length. You then buy the required number of units at $100 each, matching your specific test scale.
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Vendor refund policy
We offer full refunds within the first 30 days of engagement, if you are not satisfied with the product or Bespoken's work.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Email and Zoom (if required) support@bespoken.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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