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    Bespoken Fully Automated Testing For IVR, AI, Chatbots and More

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    Sold by: Bespoken 
    Bespoken is the AI powered solution built to reduce the time, cost, and tedium of testing, monitoring, and scaling your contact center. Our platform automates testing, monitoring, and load simulation to ensure your voice and chatbot experiences are working exactly as they should, every time. Bespoken helps your contact center deliver flawless customer interactions, reduce costs, and scale with confidence. Our suite of tools ensures better customer experiences and better business outcomes.

    Overview

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    The Bespoken platform reduces the time, cost, and tedium of testing, monitoring, and scaling the modern contact center through five products: Exploratory Testing, Functional Testing, Continuous Monitoring, Model/LLM Testing, and Load Testing.
    Exploratory Testing, Functional Testing, and Continuous Monitoring are included in all Bespoken subscriptions (Self-Serve Professional, Guided Professional, and Enterprise). Model/LLM Testing is available with Guided Professional and higher, and Load Testing is a separate product priced on the load test parameters.

    Exploratory Testing Automate discovery of missed test cases, dead ends & CX issues to improve IVR/chatbot design & accelerate development.

    Functional Testing Automatically test voice/chatbot flows to catch bugs early, speed releases, and ensure smooth performance across platforms.

    Continuous Monitoring Monitor voice/chatbot 24/7. Get alerts for broken prompts or failures so you can fix issues before customers notice.

    Model/LLM Testing Test AI accuracy. Find missed intents & confusing phrasing to improve NLP understanding across diverse customer inputs.

    Load Testing Simulate high call volumes to find IVR/voicebot bottlenecks, optimize capacity, and ensure a reliable customer experience.

    Highlights

    • Automated IVR and chatbot testing to ensure accuracy and uptime, improve CX, and cut costs.
    • Load testing and performance monitoring to validate capacity and prevent failures before they impact customers.
    • Validate LLM and GenAI-driven voice/chatbots to ensure accurate, safe, and compliant customer interactions.

    Details

    Delivery method

    Deployed on AWS

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Bespoken Fully Automated Testing For IVR, AI, Chatbots and More

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (4)

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    Dimension
    Description
    Cost/12 months
    Self-Serve Tier
    Includes 5,000 interactions per month and 1 user
    $24,000.00
    Guided Tier
    Includes 10,000 interactions per month, 10 hours of support, 3 users
    $36,000.00
    Enterprise Tier
    Includes 50,000 interactions per month, 5 user accounts
    $60,000.00
    Enterprise Unlimited Tier
    Includes 200,000 interactions per month, unlimited user accounts
    $120,000.00

    Vendor refund policy

    We offer full refunds within the first 30 days of engagement, if you are not satisfied with the product or Bespoken's work.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Email and Zoom (if required) support@bespoken.ai 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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