Overview
Pricing and Plans
Bespoken offers scalable plans to fit every stage of growth, enabling teams to improve quality and reliability while matching their usage and support needs.
Pricing and Plans
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Product video
The Bespoken platform reduces the time, cost, and tedium of testing, monitoring, and scaling the modern contact center through five products: Exploratory Testing, Functional Testing, Continuous Monitoring, Model/LLM Testing, and Load Testing.
Exploratory Testing, Functional Testing, and Continuous Monitoring are included in all Bespoken subscriptions (Self-Serve Professional, Guided Professional, and Enterprise). Model/LLM Testing is available with Guided Professional and higher, and Load Testing is a separate product priced on the load test parameters.
Exploratory Testing Automate discovery of missed test cases, dead ends & CX issues to improve IVR/chatbot design & accelerate development.
Functional Testing Automatically test voice/chatbot flows to catch bugs early, speed releases, and ensure smooth performance across platforms.
Continuous Monitoring Monitor voice/chatbot 24/7. Get alerts for broken prompts or failures so you can fix issues before customers notice.
Model/LLM Testing Test AI accuracy. Find missed intents & confusing phrasing to improve NLP understanding across diverse customer inputs.
Load Testing Simulate high call volumes to find IVR/voicebot bottlenecks, optimize capacity, and ensure a reliable customer experience.
Highlights
- Automated IVR and chatbot testing to ensure accuracy and uptime, improve CX, and cut costs.
- Load testing and performance monitoring to validate capacity and prevent failures before they impact customers.
- Validate LLM and GenAI-driven voice/chatbots to ensure accurate, safe, and compliant customer interactions.
Details
Unlock automation with AI agent solutions

Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Self-Serve Tier | Includes 5,000 interactions per month and 1 user | $24,000.00 |
Guided Tier | Includes 10,000 interactions per month, 10 hours of support, 3 users | $36,000.00 |
Enterprise Tier | Includes 50,000 interactions per month, 5 user accounts | $60,000.00 |
Enterprise Unlimited Tier | Includes 200,000 interactions per month, unlimited user accounts | $120,000.00 |
Vendor refund policy
We offer full refunds within the first 30 days of engagement, if you are not satisfied with the product or Bespoken's work.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
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Email and Zoom (if required) support@bespoken.aiÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.