Sold by: EBD Sweden AB
Ongoing AWS operations by senior engineers: monitoring, incident response, cost optimization, and reliability engineering for production platforms, billed by the hour.
Overview
Senior AWS Managed Services and Cloud Operations by EBD Sweden
EBD Sweden operates and hardens production AWS environments for teams that need senior engineering coverage without building an in-house platform team. We take on monitoring, incident response, cost control, and continuous reliability improvements so your engineers can focus on product.
What We Deliver Monitoring and Observability: metrics, logs, tracing, and actionable alerting using Amazon CloudWatch, AWS X-Ray, and open-source tooling, tuned to reduce noise and catch issues early. Incident Response and On-Call: structured response, root-cause analysis, and post-incident reviews with documented runbooks and prevention follow-through. Cost Optimization: right-sizing, Reserved Instance and Savings Plan analysis, and architectural changes that reduce monthly AWS spend, reported transparently. Reliability and Security Hardening: patching, backup and recovery validation, least-privilege IAM, and Well-Architected remediation on a continuous basis. Infrastructure as Code Operations: change management through Terraform and AWS CDK with GitLab or GitHub CI, so every change is reviewed, versioned, and reproducible.
Example Engagement Scenario A scale-up running containerized workloads on Amazon ECS needed dependable operations coverage but was not ready to hire a platform team. EBD Sweden implemented CloudWatch-based observability and alerting, established an incident-response process with runbooks, ran a cost-optimization pass that reduced monthly spend, and moved infrastructure changes into a reviewed Terraform workflow. The client gained reliable operations at a predictable hourly cost.
Industries Served More than 8 years operating production cloud platforms across telecom, fintech, real estate, and IoT, with experience meeting the reliability, scale, and regulatory demands of each sector.
Engagement Models Hourly Operations Support: ongoing coverage billed by the hour for monitoring, incident response, and routine operational work. Scope and monthly hour bands are agreed up front. Project-Based Hardening: scoped engagements for observability rollout, cost-optimization passes, or reliability and security remediation. Deliverables include dashboards, runbooks, infrastructure-as-code changes, and a remediation report. Typical duration is 2 to 6 weeks depending on scope.
Prerequisites and Scope Client must have an active AWS account (or AWS Organizations setup for multi-account engagements) and grant scoped, least-privilege access for operations work. This service covers operations, monitoring, cost, reliability, and security hardening. Client is responsible for their own AWS infrastructure costs, separate from the AWS Marketplace transaction. Client stakeholder availability is required for onboarding and escalation.
How to Get Started Book a free 30-minute discovery call to scope your engagement. We will assess your current state, define coverage and deliverables, and propose a timeline before any commitment.
Highlights
- Ongoing AWS operations by senior engineers: monitoring and observability with Amazon CloudWatch and AWS X-Ray, structured incident response with root-cause analysis, and documented runbooks. Reliable coverage billed by the hour with agreed monthly hour bands and no long-term lock-in.
- Cost optimization and reliability engineering for production platforms. Right-sizing, Reserved Instance and Savings Plan analysis, backup and recovery validation, least-privilege IAM, and continuous Well-Architected remediation, reported transparently so you see the impact.
- Infrastructure-as-code operations with Terraform and AWS CDK through GitLab or GitHub CI, so every change is reviewed, versioned, and reproducible. More than 8 years operating platforms across telecom, fintech, real estate, and IoT. Free 30-minute discovery call to scope your needs.
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Support
Vendor support
Support Contacts Email: info@ebdsweden.com Web: https://ebdsweden.com AWS Marketplace: message us directly through this listing. Response time: we respond to all inquiries within 24 hours during normal business hours (Central European Time, Monday to Friday, excluding public holidays).
Level of Support Every engagement includes direct access to your assigned senior operations engineer for the full duration of the engagement, at no additional cost. Communication is handled via your preferred channel (email, Slack, or Microsoft Teams), so you get fast, contextual answers without ticketing overhead. Pre-purchase questions and scoping are supported through the contacts above.
Engagement Phases and Buyer Responsibilities Phase 1, Discovery (Week 1): a 30-minute scoping call followed by a structured intake. Buyer grants scoped least-privilege access and provides current architecture, runbooks where available, and escalation contacts. Phase 2, Delivery: iterative work with your team, reviewed collaboratively before finalization. Buyer provides timely feedback and access to relevant AWS accounts. Phase 3, Handoff: final artifacts and a handoff session so your team can operate and extend the result independently.
Post-Engagement Support After completion, EBD Sweden remains available at the contacts above for follow-up questions and clarifications. For ongoing needs, a new hourly or project engagement can be scoped.
Escalation and Refunds To escalate an issue, request a scope change, or request a refund, contact info@ebdsweden.com or message us through this listing; escalations are acknowledged within one business day.