Sold by: Route 101
Route 101 Run Services provides comprehensive support for contact centre operations, delivering tailored solutions across system design, implementation, optimisation, and ongoing management. With a consultative approach and deep technical expertise, the team specialises in complex enterprise environments—helping organisations unlock full value from their customer engagement platforms while reducing risk and enhancing performance.
Overview
Route 101 Run Services empowers organisations to successfully design, implement, and optimise their contact centre environments by combining deep technical expertise with industry-leading customer experience best practices.
Our certified team delivers end-to-end project services—from discovery and architecture design to migration planning, custom development, integration, and training—guided by a consultative approach that maximises value at every stage.
We specialise in complex enterprise transformations, helping organisations unlock the full potential of their contact centre platforms while reducing risk and accelerating time-to-value.
Highlights
- Professional Services that covers from design right through to ongoing enhancements.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Resources
Vendor resources
Support
Vendor support
Professional Services are charged based on time and materials, with costs estimated individually for each project. We formalize all work through a Statement of Work (SoW) agreement. Once the Solution Design Document is approved, it establishes the project's sprint schedule and timeline. Project duration varies based on specific needs. You'll work with a dedicated project manager throughout the engagement.
Pre and post contract requests can be made via our support page:
Software associated with this service
Calabrio ONE
By Calabrio
Calabrio ONE is an intelligent workforce optimization suite for Amazon Connect that makes it easy to build a robust, omnichannel cloud contact center. Calabrio's analytics, WFM and QM suite helps you schedule agents, monitor performance and improve customer experience.