AI Buddy for Public Sector: Digital Assistant for Caseworkers

State and Federal caseworkers face challenges making informed decisions due to overwhelming data complexity and document volumes that may compromise their ability to build relationships and understand unique family needs. AI Buddy functions as a Digital Assistant for caseworkers and citizens, delivering a suite of tools designed to optimize case management and elevate customer satisfaction while helping address these critical operational challenges.

AI Buddy serves as an insightful SME, performs actions on behalf of caseworkers, acts as a policy guide for regulatory queries, and provides document extraction capabilities to summarize information and execute corresponding actions. AI Buddy functions as a training coach for professional growth and includes a voice chatbot for natural speech responses, creating a streamlined decision-making environment for case management professionals.

Deloitte implements AI Buddy using AWS Bedrock to reduce administrative burdens and data management tasks that overwhelm caseworkers, enabling them to focus on building meaningful and insightful relationships with families. Our approach enhances case management efficiency and provides continuous learning opportunities and policy guidance, which can improve outcomes for both caseworkers and the communities they serve.