Sold by: Strata AnalyticsÂ
Our Proactive Churn Prevention solution utilizes advanced predictive machine learning models to identify customers at high risk of leaving your company or canceling a subscription based on their behavior. By predicting churn before it occurs, businesses can proactively take retention actions to retain customers. This solution segments customers according to their churn propensity (high, medium, and low risk), identifies key churn indicators, and provides actionable insights to enhance BI reports and dashboards, ultimately improving the understanding and management of customer churn behavior.
Overview
Our Proactive Churn Prevention solution utilizes advanced predictive machine learning models developed, trained and deployed using AWS Sagemaker to identify customers at high risk of leaving your company or canceling a subscription based on their behavior. By predicting churn before it occurs, businesses can proactively take retention actions to retain customers. This solution segments customers according to their churn propensity (high, medium, and low risk), identifies key churn indicators, and provides actionable insights to enhance BI reports and dashboards developed using AWS Quicksight, ultimately improving the understanding and management of customer churn behavior.
Our Solution: Predictive Analytics and Targeted Retention
- Churn Prediction: Utilize machine learning models to predict customers at high risk of churn based on behavioral data.
- Customer Segmentation: Segment customers into high, mid, and low-risk categories to tailor retention strategies.
- Churn Profiling: Identify churners profiles by analyzing key indicators and features from existing data.
- Insight Generation: Provide key indicators to enhance BI reports and dashboards, improving the understanding of churn behavior. Best in the art Quicksight dashboards on demand.
- Targeted Retention Actions: Develop and implement targeted re-engagement or retention campaigns for high-risk customers.
Deliverables
- Churn Prediction Models: Customized predictive models designed to identify high-risk customers
- Customer Segmentation Reports: Detailed reports categorizing customers based on churn propensity.
- Churn Profiles: Comprehensive profiles of churners, highlighting key behavioral indicators.
- Enhanced BI Dashboards: Improved BI reports and dashboards featuring essential churn indicators.
- Retention Campaign Strategies: Strategic plans for targeted retention and re-engagement campaigns.
Highlights
- Reduce Customer Churn: By predicting and addressing churn proactively, businesses can significantly reduce customer attrition rates, thereby improving income flows.
- Targeted Retention Efforts: Identify and engage with high-risk customers to provide tailored support or address unmet needs, ensuring personalized and effective retention strategies.
- Data-Driven Campaigns: Develop targeted re-engagement or retention campaigns based on data-driven insights, enhancing the likelihood of retaining high-risk customers.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Strata Analytics provides comprehensive Customer Support services, ensuring the continuous optimization and performance of our clients' data solutions. We adhere to industry best practices for proactive maintenance and monitoring, incident management, and priority-based request handling, all aligned with predefined service level agreements (SLAs).
Our Customer Support encompasses:
- Proactive Maintenance and Monitoring: We employ continuous monitoring techniques to identify potential issues early on, preventing disruptions and ensuring the smooth operation of your data solutions.
- Incident Management: Our team promptly responds to reported incidents, thoroughly investigating the root cause, implementing effective solutions, and keeping you informed throughout the process.
- Priority-Based Request Handling: We prioritize requests based on their impact on your business operations, ensuring that critical issues receive immediate attention.
- SLA-Driven Service: Our SLAs define clear response and resolution times for various service requests, ensuring you can plan and manage your data operations effectively.
- Expert Resolution: Our team of experienced data engineers and support specialists possesses the expertise to troubleshoot and resolve complex technical issues, ensuring your data solutions remain up and running.
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We are committed to delivering solutions that drive tangible business impact, focusing on transforming your data into actionable insights. Embark on your cloud and data modernization journey today. Contact us to discover how AWS can unleash the full potential of your workloads. For more information, email us at: info@strata-analytics.usÂ