Amazon Connect Professional Services

At Concentrix, we help you look at your CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome-focused approach helps your business work smarter and more efficiently and be better aligned for growth.

We will help you remain laser-focused on the end user while we steer you through the challenges of deploying a CX-friendly cloud-based contact center (CCaaS) where we have solutions to fit every need.

IVR Design: If right now you’re solely focused on getting an IVR design that helps you balance your business’s unique needs around CX and containment, we can do that. Our experts have designed, deployed, and measured performance across hundreds of production systems across all verticals. We have reviewed hundreds of thousands of conversations between humans and self-service technology in both voice and messaging, conducted numerous A/B studies, and performed scores of usability studies for chat/messaging, DTMF, directed dialog, SLM, and Natural Language Understanding (NLU). If you need an expert’s eye review of a solution that you’ve already got in place, we can do that too.

Comprehensive Services: We can also help you create from the ground up and/or maintain an outstanding solution by providing expertise in any combination of Architecture, CX Design, CX Development, Testing (both test case creation and execution), and CX Performance Analytics and Optimization. We’ve built everything from the simplest of gateways to advisors, to the most complex NLU currently available on AWS. We have deep experience in integrating with the major vendors you’d expect, such as Salesforce, NICE, Verint, Narvar, etc.

Contact us to talk about your needs and how we can help create an amazing and effective experience for your customers.