Overview
VMware Cloud on AWS brings VMware’s enterprise-class Software-Defined Data Center software to the AWS Cloud’s dedicated, elastic, bare-metal infrastructure and enables customers to run business-critical applications across vSphere®- based private, public and hybrid cloud environments, with optimized access to AWS services. Jointly engineered by VMware and AWS, this on-demand service enables IT teams to rapidly extend, migrate, protect and modernize vSphere applications in AWS cloud with familiar VMware tools.
Highlights
- Use Cases: - Cloud Migrations. - Data Center Extension. - Disaster Recovery - Next-Generation Apps
Details
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Pricing
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Support
Vendor support
VMware has implemented an organizational structure to support the health of the VMware Cloud on AWS service 24/7 365 days of the year. The service is supported by Global Support Services (GSS), Service Reliability Engineer (SRE), Security Operations, Incident Managers and Service Owners. GSS is the customer's point of contact for questions and issues. The Service Response teams are focused on detecting and remediating service issues to maintain SLA's.
The fastest mode to connect with VMware Support is through Chat. However, My VMware can also be used to raise and get status of support cases. Steps to contact VMware Support can be found on the Get Help and Support page.