Amazon Connect Focused Professional Services

Connect are the independent communications experts who can transform how your organisation communicates - both internally and externally. We deliver solutions and services that join up your employee and customer communications across platforms, across sites and across countries, in three core areas: Contact Centres, Unified Communications and Network Services. We provide simple, elegant solutions to the most complex problems. We have over 20 years in the Contact Center space and we are an AWS Partner:

• Advanced Tier
• Amazon Connect Delivery & Solution Provider

Our professional services Amazon Connect specialists will bring a fresh perspective to solution design. We work with a well-defined methodology which is flexible and adaptable to fit with your business needs. We follow AWS best practices and work with our customers to ensure they achieve their long terms goals, of which we have great examples across all sectors, including Morrisons for which there is a case study Morrisons Amazon Connect Case Study . Additional Case studies can be found here: Connect | Contact Centre, Unified Comms & Network Solutions  With our experience in the Contact Centre industry, not only do we provide professional services but we help you deliver a better Customer and User experience with Amazon Connect.

We provide customers with:

• Amazon Connect design, implementation and support
• Amazon Lex conversational automation (Chat and Voice Bots)
• AWS Lamba integrations (standard and bespoke)
• Contact Lens for speech and sentiment analytics and real-time alerting
• Advanced real-time and historical reporting
• Custom Agent Desktop development
• Admin Portal and Framework development
• Solution monitoring and alerting
• Integrations with Salesforce, Service Now, Citrix, MS Teams