Sold by: QuandaGo International
Deployed on AWS
Conversational Intent Recognition automates call reason logging, uncovers root causes of inquiries, and improves efficiency, reducing After call work by up to 80 percent.
Overview
The primary goal of Conversational Intent Recognition is to improve business performance by analyzing the reasons behind customer questions and declined offers. This helps organizations prevent inquiries, gain insights into customer intent, and enhance internal processes or commercial propositions.
By using Intent Recognition and tools like the Discovery Scan, trends and spikes can be identified up to 10 times faster, enabling faster adjustments to internal processes and campaigns. Additionally, it improves call reason logging and reduces manual effort, potentially lowering Average Handling Times (AHT) by up to 15 seconds.
Key Benefits:
Improved Insights: Identifies root causes and actionable insights for business improvements. Faster Detection: Recognizes trends and spikes quickly using advanced tools. Efficiency Gains: Reduces AHT and manual logging efforts.
Highlights
- Save 60 seconds on every call, chat or email
- A standard contact center of a 100 agents, easily saves 500 000 dollar per year
- Use AI to find new intents and root causes
Details
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Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Channels | Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations. | $2,000.00 |
Voice Channels | Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes. | $1,500.00 |
Dimensions summary
You pay a monthly fee based on the channel type you use for intent discovery and recognition. The Digital Channels dimension covers text-based interactions like emails and chats, and includes up to 5,000 conversations per month. The Voice Channels dimension covers phone interactions, and includes up to 1,500 conversations of up to five minutes each per month. These are separate options. You can select one or both, depending on which channels your contact center handles. Pricing scales by adding the channel dimensions you need rather than by tier upgrades.
Top-of-mind questions for buyers
A conversation is a single customer interaction on that channel. Digital Channels counts text-based exchanges like emails and chats, up to 5,000 per month. Voice Channels counts phone interactions of up to five minutes each, up to 1,500 per month. Voice conversations carry a per-call length limit; digital ones do not.
Each dimension includes a set monthly volume: 5,000 conversations for Digital Channels and 1,500 for Voice Channels. The marketplace listing does not specify overage handling once you pass those limits. Contact the vendor to confirm how usage above the included volume is billed.
The two dimensions bill independently and add together on your invoice. Digital Channels covers emails and chats; Voice Channels covers phone calls. You can select one or both. Text-heavy operations rely on Digital Channels, while phone-focused ones use Voice Channels. Costs scale by adding the channel dimensions you need.
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Delivery details
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