English
    Listing Thumbnail

    Amazon Connect Launch

     Info
    Sold by: iCXeed, Inc 
    AI-enabled omnichannel cloud contact centre deployment with best practice advisory to help your business work smarter with analytics, AI, and automation solutions in managing your customer service workloads. Engage with customers in a more digitally centric manner and deliver an optimised cognitive customer experience where technology design meets operational best practice on Amazon Connect.

    Overview

    Cognitive Contact Centre

    Delivering contact centre tech innovation with Amazon Connect and AWS. We provide affordable expertise to build, launch, and optimise your omnichannel customer interaction orchestration engine with the latest in customer analytics, AI, and automation.

    Your Trusted Partner to Deliver

    • Intelligent Interaction Orchestration
    • Scaleability, Resiliency, and Security 
    • Number Porting Services
    • Unified Agent Desktop
    • Customer Profiles & Cases
    • CRM & Other System Integrations
    • Conversational Analytics
    • Capacity Planning, Forecasting, Scheduling
    • Reporting Dashboards & Insights

    From Design to Hypercare

    • Detailed business requirements gathering
    • Solution design review and sign off
    • Development, testing, and deployment
    • Training and hypercare

    Amazon Connect Accelerated

    • Ongoing advisory and managed services
    • Maximise innovation with 200+ AWS services
    • Leverage 65+ years founders' expertise
    • CognitiveCX (optimised by analytics, AI, & automation)

    Highlights

    • Implementation fees as low as $20K USD
    • Nimble cognitive CX orchestration
    • Pay-as-you-go pricing

    Details

    Sold by
    iCXeed, Inc 
    Categories
    Contact Center 
    Data Analytics 
    Implementation 
    Delivery method
    Deployed on AWS

    Unlock automation with AI agent solutions

    Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
    Explore AI agent solutions
    AI Agents

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    How can we make this page better?

    We'd like to hear your feedback and ideas on how to improve this page.
    We'd like to hear your feedback and ideas on how to improve this page.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    • Cognitive business process innovation advisory
    • Governance approach cadence with iCXeed founders' oversight
    • Business requirement workshops & system integrations
    • Hypercare and training for agents, supervisors, and admins
    • Best practice solution implementation
    • Dedicated launch team
    • For more info: accelerate@icxeed.aiÂ