Riverstrong Amazon Connect Contact Center

For companies such as banks, insurers, and enterprise customer service teams, maintaining efficient call center operations can be challenging — but with Amazon Connect, delivering optimal service experiences at scale becomes remarkably simpler. Connect is a first-class cloud telephony solution that leverages the power of the world’s foremost cloud service provider, AWS, to deliver a one-stop shop for VOIP and contact center services. Take advantage of AWS’ global infrastructure which enables your contact center to be deployed across a range of AWS’ regions, enabling you to scale at ease and within minutes all while maintaining industry leading security standards. As your client’s business needs grow so do the systems that support them. With Amazon Connect by Riverstrong, fluctuations in call volumes and agent system requirements are handled easily with no repetitive administrative tasks for your team. Say goodbye to capacity constraints and hello to a seamless, adaptable solution.

As an MSP, we are well-versed in Amazon Connect's capabilities and best practices. Leverage our expertise to design customized solutions that align with your clients' unique requirements and industry-specific challenges. By partnering with us, your clients can harness the power of Amazon Connect without the technical complexities, ensuring unparalleled customer satisfaction and business growth. Embrace the future of customer engagement with our MSP-powered Managed Amazon Connect service!