Sold by: Envoy Studios, Inc
Envoy connects Amazon Connect to Zendesk so your agents handle calls and tickets in one place. We design, configure, and launch the integration, then train your team to use it.
Overview
Amazon Connect and Zendesk Integration brings your voice channel into the service platform your agents already work in.
Envoy designs and builds the connection between Amazon Connect and Zendesk. We start by mapping how calls should relate to tickets, customers, and queues. We then configure the integration so agents can take and make calls from inside Zendesk, incoming calls are matched to the right customer record, and each call is logged against a ticket. We align contact flows and routing in Amazon Connect with your Zendesk groups and business rules, test the full path with your team, and train agents and admins before launch.
What is included:
Discovery and integration design Configuration of the Amazon Connect and Zendesk integration Customer matching and automatic call logging on tickets Contact flow and routing alignment with your Zendesk setup End-to-end testing Agent and admin training Go-live support
Envoy works in both platforms every day. That means one team is accountable for the whole experience, instead of a contact center vendor and a help desk vendor each covering half.
Pricing is provided through a private offer based on your scope. Contact us to request one.
Highlights
- Agents handle calls and tickets in one workspace, with calls logged automatically
- One team with hands-on expertise in both Amazon Connect and Zendesk
- Design, configuration, testing, training, and go-live support included
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Email Address - support@goenvoy.co Website -