Sold by: Premier CX
Our team of CX consultants are CDI-qualified conversational designers, AI trainers and award-winning copywriters, who design on-brand, human-centric omni-channel digital and voice conversations. Our aim is to improve AWS Lex performance, humanise automated conversations and build user trust, whilst delivering an impressive ROI!
Overview
We'll audit your conversations from a customer perspective, bringing in a fresh pair of eyes and ears to review how it feels to engage and interact. With over 350 global clients, you'll benefit from our expertise and industry knowledge, meaning that we add value from day one.
Our CDI-qualified consultants will design human-centric conversational flows with on-brand, natural, persuasive language and support all aspects of bot design and implementation.
Whether you're thinking of implementing a bot or already have one in place, we can help...
- Creating bot persona
- Identifying key use cases though data analysis
- Designing or reviewing conversational flows and performance data
- Intent recognition
- Humanise error handling through effective repair flows
- Improve content to enhance empathy, helpfulness and pursuasiveness
- Ongoing analytics review and performance measurement
Highlights
- Reduce contact centre costs by improving bot performance, and reducing escalation rates.
- Improve user trust through humanising the bot journey using natural persuasive language.
- Aligning brand tone of voice with other customer touchpoints.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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