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    PBX features in Amazon Connect

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    Sold by: P3Fusion Inc 
    Easily migrate from traditional PBX systems to Amazon Connect with our packaged solution that adds essential PBX capabilities. Enable internal extension dialing, voicemail management (including access to user/queue voicemails within Amazon Connect), and detailed call logs. Enhance your Amazon Connect deployment with these features to ensure a seamless transition for your business.

    Overview

    Transitioning from traditional PBX systems to Amazon Connect is now seamless with our packaged solution that brings native PBX capabilities to your cloud contact center. While Amazon Connect excels as a modern, scalable contact center solution, it lacks some features commonly associated with PBX systems. Our solution fills this gap by providing essential features such as internal extension dialing, voicemail support, and comprehensive call logging—ensuring a smooth migration experience for your organization.

    Highlights

    • Internal Extension Dialing: Enable seamless internal communication by dialing extensions, just like in traditional PBX systems, while leveraging the flexibility and scalability of Amazon Connect.
    • Integrated Voicemail Management: Access, manage, and respond to voicemails for both users and queues directly within Amazon Connect, maintaining the efficiency and familiarity of legacy PBX systems.
    • Detailed Call Logging: Gain insights with detailed call logs that track internal and external calls, ensuring visibility and reporting for improved operational management.

    Details

    Sold by
    P3Fusion Inc 
    Categories
    Contact Center 
    Migration 
    Implementation 
    Delivery method
    Deployed on AWS

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