Boost.ai is the trusted leader in delivering AI-powered customer experience solutions for regulated industries. Our focus isn't just the technology, it's delivering on the promises we make to our customers and partners.
Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 650 successful deployments, 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation. Proven performance and enterprise-grade reliability make boost.ai the partner of choice for leading brands across the world, including Nordea, Credit Union of Colorado, Sage, DNB, Trading 212, and more. Boost.ai is recognized as a Leader in Gartner's 2025 Magic Quadrant for Conversational AI Platforms.
Highlights
We deliver on what we promise to our customers to ensure their solution is live in days and weeks, not months and years
We enable our customers to stay in hybrid control and seamlessly move between traditional NLUs and LLMs to always deliver the right resolutions to their customers
We are specialists in regulated industries ensuring safety, security and guardrails that customers (and their customers) can rely on
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
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Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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This contract combines three separate pricing components you pay for together. The Subscription covers your access to the conversational AI platform. Conversation usage bills based on the volume of conversations your AI agents handle, so this scales with how much you use it. Consultancy hours cover expert support and delivery help, billed by the hours you consume. Together, these dimensions let you set a base platform cost, add usage as demand grows, and buy professional services as needed. Each component is priced independently rather than as fixed tiers.
Top-of-mind questions for buyers
What counts as one conversation for billing under the Conversation usage dimension?
A conversation is a single interaction session between a customer and your AI agent. The platform handles these across chat and voice channels. Each session your AI agents process counts toward your metered usage, so your cost rises with the volume of customer interactions you handle.
How do the three dimensions combine on my invoice?
All three bill independently on the same contract. The Subscription sets your base platform access cost. Conversation usage adds charges as interaction volume grows. Consultancy hours add charges only for the delivery hours you consume. For high-volume deployments, Conversation usage often drives the largest variable portion.
What do the Consultancy hours cover, and are they required?
Consultancy hours cover expert-led delivery and support, such as implementation help, building conversation flows, and testing. You buy them by the hour as needed. They are billed separately from your platform Subscription, so you scale professional services to match your project without a fixed commitment.
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