Sold by: ProxySQLÂ
ProxySQL Product Support subscriptions provide 24x7x365 technical assistance with various support tier options.
Overview
- ProxySQL’s highly specialized team of support engineers are available 24x7x365. Deploy ProxySQL and MySQL according to best practices. Avoid common pitfalls by leveraging our team’s vast industry expertise. We firmly believe in high quality, uncomplicated services and strive to provide flexible options.
- ProxySQL Product Support is fully ticketing based and they cover an unlimited number of ProxySQL instances, without any limitations neither on the number of cores or power of your machines.
- All subscriptions cover all bug reports and fixes, questions about solution design and architecture, performance tuning and problem troubleshooting. They all come with different SLA: â—ŹEnterprise: 8 hours flat; â—ŹPlatinum: 1 Business day; â—ŹGold: 2 Business day; with the possibility of pushing our SLA down to 15 minutes with our ProxySQL Express SLA services.
- According to the Level Product Support subscriptions: â—Ź Tickets could be (if needed) escalated to scheduled calls or live chat for investigation/troubleshooting and better understanding; â—Ź Our engineers could share their expertise when it comes to MySQL High Availability solutions and their best integration with ProxySQL; â—Ź You could enjoy our expertise as a second pair of eyes in any MySQL operational support issues and to have our opinion re MySQL/ProxySQL monitoring; â—Ź You could request LDAP integration for ProxySQL according to your usage.
Highlights
- Support you can trust from the makers of ProxySQL, the leading database-aware proxy for servers using MySQL protocol.
- ProxySQL annual support plans provide unlimited incidents and 24x7x365 coverage, starting from less than $1,500 per month.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
- Support is provided via an email based ticketing system: according to the level of ProxySQL Product Support subscription, tickets could be escalated to meeting and/or chat, and only if strictly needed.
Software associated with this service
ProxySQL instance
By ProxySQL
ProxySQL is a layer-seven, high-performance database proxy designed for MySQL- and PostgreSQL-compatible databases, acting as a middle layer between database clients and servers. It enhances scalability, availability, and performance through advanced query routing and rewriting, query caching, connection pooling and multiplexing, and load balancing. With its dynamic configuration, ProxySQL empowers database administrators to optimize traffic and reduce downtime without changes to the underlying application or database.