Sold by: Quantiphi
This offering will allow users to optimize their Amazon Q in the Connect Deployment Journey. From initial consulting to continuous enhancement, our offering ensures that your contact center is equipped with a powerful AI-driven assistant that improves agent productivity and compliance, and fosters a better customer and agent experience. Our customization options allow us to tailor the AI’s functionality to fit your specific business needs and workflows, ensuring that the integration aligns seamlessly with your existing processes.
Overview
Transform your contact center with our expertly crafted Amazon Q integration offering. This offering provides a seamless deployment, tailored to enhance every aspect of your customer interactions. From strategic planning to ongoing optimization, we work with you to optimize time to value for your Q for Connect investment.
We have crafted our offering journey in 3 segments :
1.Pre-Amazon Q in Connect Setup
- Technology Consulting: We provide a comprehensive analysis of your contact center workflows and functional requirements to craft a technology adoption plan tailored to fit your business objectives.
- Amazon Q Advisory: Receive customized advice on leveraging Amazon Q for maximum impact in your specific use cases and scenarios.
- CXT Roadmap & Prioritization: Develop a strategic roadmap for transforming customer experience, focusing on high-value initiatives.
- Contact Center & Data Readiness: Prepare for AI integration with optimized knowledge and data management, conduct time-in-motion studies to streamline agent workflows, evaluate desktop tools for better integration, and evaluate data sources and knowledge bases to ensure readiness.
- Amazon Q in Connect Setup
- Create and Integrate Amazon Q Assistant: Develop a customized Amazon Q assistant and seamlessly associate it with your Amazon Connect setup.
- Customize and Configure: Tailor the assistant’s knowledge base for relevance, integrate with third-party systems like Zendesk and Salesforce, and set up quick responses to enhance agent efficiency.
- Comprehensive Testing: Conduct thorough testing to ensure the assistant performs flawlessly in your contact center environment.
3.Post Setup
- Integrate with AWS Services: Enhance capabilities with services like Lambda and Comprehend.
- Application Testing & Enhancements: Continuously test and improve the solution to meet evolving needs.
With our Comprehensive Amazon Q in Connect Setup, transform your contact center into a productivity powerhouse. This end-to-end offering enhances customer and agent experiences, drives efficiency, and ensures compliance, all while reducing training time.
Highlights
- End-to-End Amazon Q Implementation: From initial setup to ongoing enhancements, we provide a complete solution tailored to your needs.
- Improved Productivity and Compliance: Enhanced agent efficiency and improved adherence to regulations, leading to better customer satisfaction.
- Seamless Third-Party Integration and Optimization: Smooth connections with tools like Zendesk and Salesforce, with continuous updates to keep your system at peak performance.
Details
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Reach out to:
Jim Keller AWS Global CEO, Quantiphi Email- jim.keller@quantiphi.com
Website: <www.quantiphi.com >