Sold by: The Scale FactoryÂ
Considering Amazon Connect for your contact centre? Start with our complimentary 30-60 minute assessment to validate fit, understand potential savings, and explore AWS funding options - all at no cost.
Our AWS-certified experts will help you quickly determine if Amazon Connect aligns with your needs and provide the insights needed to make an informed decision about modernising your contact centre.
Overview
What's Included
Environment & Use Case Evaluation
We'll quickly assess your current contact centre environment and validate whether Amazon Connect aligns with your specific use cases, scale requirements, and business objectives. Whether you're running legacy on-premises systems or existing cloud solutions, we'll help you understand if Amazon Connect is the right fit.
Quick TCO Analysis & Estimated Savings
Receive a preliminary total cost of ownership comparison between your current solution and Amazon Connect. We'll analyse your usage patterns, licensing costs, and infrastructure expenses to provide projected cost savings and identify optimisation opportunities.
Automation & Workflow Optimization Opportunities
Identify immediate opportunities to leverage Amazon Connect's AI capabilities and our specialised Generative AI expertise to achieve outcomes such as:
- Agentic AI workflows that autonomously handle complex customer requests
- Intelligent chatbots for sophisticated self-service
- Generative AI-powered responses for agents using Amazon Bedrock
- Workflow optimisation to reduce handle times and improve resolution rates
- and more...
AWS Funding Options
Understand available AWS programs that can help fund a proof of concept and your implementation:
- AWS Migration Acceleration Program (MAP) funding
- Proof of Concept (PoC) credits
- AWS Service Credits for migration projects
Highlights
- Complimentary 60 minute consultation with AWS Generative AI Competency experts to assess fit, estimate savings, and identify agentic AI automation opportunities.
- Quick TCO analysis plus guidance on AWS funding programs (E.g. Migration Acceleration, Proof of concept credits) to offset implementation costs.
- No-obligation evaluation of your contact centre with honest recommendations - if Amazon Connect isn't right for you, we'll tell you.
Details
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Customers of the Amazon Connect Assessment & Discovery service have access to The Scale Factory support team during the assessment and for a follow-up period after delivery of the findings.
For more information, email marketplace@scalefactory.comÂ