Overview
Rulesware helps organizations determine where to begin, define a buildable roadmap, and execute Pega transformation and modernization initiatives. This professional services product supports Pega software available through AWS Marketplace and related AWS cloud adoption. Engagements are delivered through customer-specific private offers and statements of work, allowing scope, deliverables, schedule, and payment terms to be aligned to each organization's priorities.
Why Rulesware
Rulesware is a Pega-focused consultancy with deep specialization in Constellation transitions, platform upgrades, cloud adoption, and enterprise CRM modernization. Engagements may be structured as fixed-fee, time-and-materials, or milestone-based depending on scope certainty and organizational preference. To get started, contact Rulesware to schedule a complimentary 30-minute Pega Readiness Discovery Call and to receive a preliminary scope outline.
Four Engagement Paths
- Strategy and Readiness - Clarify the business outcome, understand current capabilities, identify where Pega and AWS fit, and define a prioritized modernization roadmap.
- Blueprint and Solution Definition - Turn an identified opportunity into a buildable solution using collaborative discovery, Pega Blueprint, target architecture, backlog, estimates, and a delivery plan.
- Modernization and Technical Assessment - Evaluate application health, architecture, Constellation readiness, upgrade needs, performance, cloud adoption, integration, DevOps, quality, security, and technical debt.
- Implementation and Modernization - Design, build, integrate, test, deploy, enable, and support defined Pega initiatives or work that follows an assessment or Blueprint engagement.
Common Initiatives
- CRM Modernization: Reimagine service journeys, unify work across channels and systems, improve agent experience, and establish a roadmap for Pega Customer Service, Sales, and Marketing and cooresponding industry solutions & frameworks (ex., Customer Lifecycle Management).
- Demand Intake and CoE Enablement: Create a structured intake and governance layer that helps a Center of Excellence evaluate, prioritize, shape, and manage application demand.
- Pega Application Modernization: Plan and execute Constellation transitions (ex., Heritage Modernization), Pega upgrades, Pega Cloud adoption, application health remediation, performance improvements, and new application delivery.
Typical Deliverables
Current-state findings, target-state recommendations, prioritized roadmaps, Blueprint artifacts, solution architecture, implementation backlogs, modernization plans, configured Pega capabilities, quality and release plans, enablement materials, and transition recommendations.
Commercial and Licensing Notes
Each private offer will identify the selected service dimension and include a statement of work defining objectives, in-scope activities, deliverables, assumptions, customer responsibilities, acceptance criteria, commercial terms, and exclusions. Pega software licenses are not included in this professional services product unless expressly identified in a separate authorized AWS Marketplace software offer. Eligible solutions may combine Rulesware services with authorized Pega software offers through an AWS Marketplace multi-product solution or offer set. Any AWS infrastructure or consumption charges incurred outside this professional services transaction are the customer's responsibility.
Highlights
- Flexible engagement paths: begin with strategy and readiness, Pega Blueprint and solution definition, a modernization and technical assessment, or a defined implementation engagement, then expand based on priorities and findings.
- Pega modernization depth: support for Customer Service, enterprise demand intake and CoE enablement, Constellation, upgrades, cloud adoption, application health, architecture, performance, quality, DevOps, and delivery.
- Streamlined AWS procurement: customer-specific scope, terms, and milestones are transacted through a private offer, and eligible solutions can combine Rulesware services with authorized Pega software offers.
Details
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Pricing
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Vendor support
- Pre-purchase and AWS Marketplace inquiries: sales@rulesware.com
- Rulesware will acknowledge Marketplace inquiries within two business days.
- After a private offer is accepted, Rulesware will provide the buyer with next steps and identify an engagement lead within two business days unless a different schedule is stated in the SOW.
- During delivery, the buyer will receive support through the communication and governance channels defined in the SOW, which may include email, scheduled working sessions, project collaboration tools, status reporting, issue tracking, and escalation management.
- Support hours, response targets, severity definitions, and escalation contacts will be documented for the specific engagement.
- Refunds, credits, or scope changes are governed by the private offer, SOW, and applicable AWS Marketplace terms.
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