D3Clarity Amazon Connect Cases Omnichannel Proof-of-Value

D3Clarity’s Amazon Connect Cases Omnichannel Proof-of-Value implementation is a limited-scope professional services engagement designed to validate real-world impact on case resolution efficiency and agent productivity before you commit to full contact center deployment As an AWS Advanced Tier Consulting Partner with Amazon Connect Delivery designation and omnichannel customer experience expertise, we deploy a working pilot in 2-3 weeks that measures business outcomes and produces a decision-ready ROI business case.

Contact center leaders face uncertainty investing without validated proof of case resolution improvements. Our Amazon Connect Cases structured proof-of-value accelerator delivers measured pilot outcomes in 2-3 weeks. Typical pilot results show up to 35% case resolution time reduction and 20-30% agent productivity improvement through automated case routing, unified agent interface, and task management integration. You receive a working pilot deployment, KPI measurement dashboards, quantified business case, and scaling roadmap—everything needed to confidently decide on a full Amazon Connect rollout. Our SOC 2 Type II posture and regulated industry expertise across healthcare, retail, and financial services guide structured delivery backed by proven Frame-Deploy-Measure-Prove methodology.

• Targeted configuration of Amazon Connect Cases for a prioritized use case
• Omnichannel case management across voice, chat, and/or digital channels
• Sample unified agent workspace for voice, chat, and tasks—eliminating tool-switching overhead during customer interactions
• Creation of proof-of-value workflows, escalations, and reporting dashboards
• ROI business case with measured KPI improvements

• Proven AWS Expertise: D3Clarity is a recognized AWS Advanced Tier Consulting Partner with the Amazon Connect Delivery, Well-Architected Partner Program, and Migration and Modernization Services Competency specializations.
• Industry-Specific Experience: Delivering implementations across healthcare, retail, financial services, and more, Our SOC 2 Type II compliance posture supports contact centers handling sensitive customer data.
• Outcome-Focused: KPI-centric approach ensures measurable business value from day one
• Accelerated Value: Proof-of-value delivery within weeks, not months
• Trusted Partner: End-to-end guidance from assessment through enterprise scaling Our structured proof-of-value methodology delivers decision confidence in 2-3 weeks vs months-long undefined timelines. This complete pilot-to-production path with optional 24×7 support and Well-Architected Partner Program validation ensures you're never abandoned post-pilot.

D3Clarity helps you maximize your results with AWS Partner Funding programs. If you are eligible, these programs can reduce or eliminate costs:

• Proof-of-Concept (POC): Funding of pilots for small-scale or initial deployments
• Migration Acceleration Program (MAP): Funding for enterprise-scale migrations
• Well-Architected Partner Program Funding: Funding for new AWS infrastructure in existing accounts Talk to our team for more information about these programs.

• Customized pricing, depending on scope
• Proof-of-value delivery in ~2-3 weeks after the initial alignment of scope

• Validate ROI Quickly: Demonstrate measurable results before committing to full-scale implementation
• Faster Resolution: Improve First Call Resolution (FCR) and reduce Average Handle Time (AHT) with centralized case handling
• Enhanced Customer Experience: Increase Customer Satisfaction (CSAT) and Net Promoter Score (NPS) by providing consistent service across all channels

AWS Services Disclosure:

This implementation may include the use of Amazon Connect Cases, Amazon Connect Tasks, Amazon Connect, Amazon S3, Amazon CloudWatch, and AWS Lambda among other AWS products.