Multi Agentic Platform (MAP) for Customer Services

Multi Agentic Platform (MAP) for Customer Services enables enterprises to design, develop, and deploy Agentic AI solutions tailored for modern customer service operations. It serves as a low-code workbench powered by AWS and open-source technologies, offering a modular architecture that accelerates time-to-market for AI-driven capabilities.

The solution is offered as part of a bundled Multi-Agentic Platform container solution. Please contact us to explore how it can be tailored to your needs.

Key features include:

• Pre-configured GenAI stack with integration-ready components for rapid deployment
• Automation-ready agents and workflow templates, specifically designed for customer service use cases
• Modular MCP server setup with the flexibility to extend and scale across teams and functions
• Built-in LLMOps pipelines to automate updates and streamline lifecycle management
• Enterprise-grade observability and monitoring features for full operational visibility
• Compliance-aligned controls to ensure quality, safety, and regulatory adherence

Benefits:

• Reduce operational strain by automating repetitive, high-volume interactions Augment live agents with intelligent, decision-supporting tools
• Improve scalability and cost-efficiency through intelligent automation and reusable components
• Accelerate innovation with an extensible, AWS-native foundation that supports continuous delivery and rapid iteration

Key AWS Services: The solution leverages a wide range of AWS services including Amazon Transcribe, Amazon Lex, Polly, OpenSearch, Amazon Nova Lite, Titan Embeddings V2, EC2, RDS, CloudWatch, DynamoDB, Lambda, Amazon Textract, ECR, ECS, and Fargate - with deep integration into Amazon Connect.