Sold by: Middleware
Middleware is a full-stack observability platform that detects issues from various sources and resolves them using AI.. It solves a major problem Engineering departments have of spending 70% of their time chasing issues and solving bugs rather than building product with an end to end Observability platform that combines the power of near real time analytics and data pipeline controls which simplify the data collection, exploration, and cost model of Observability. Middleware's simple one step install helps users go from 0 to Observability in minutes.
4.6
Overview
Middleware is a full-stack cloud observability platform designed to boost operational efficiency, minimize downtime, and enhance user experience. It is designed to help developers and operations teams gain comprehensive insights into their infrastructure and application performance, empowering them to resolve any issues before they impact the bottom line. The platform streamlines issue resolution by consolidating metrics, logs, traces, and events onto a unified timeline. Middleware's Ops AI is AI-powered observability agent that automatically detects and fixes issues! It analyzes data from Traces (APM), real-user monitoring (RUM), and utilizes logs to pinpoint the root cause and resolve the issue. Middleware offers a unified dashboard for Infrastructure, Kubernetes, APM, Database, Log, Synthetic, RUM and Website Monitoring. This enables organizations to have a holistic view of their IT infrastructure in real-time, ensuring better system health and performance. This streamlines operations and reduces costs significantly compared to adopting multiple solutions. Furthermore, it offers deep integration with AWS, enabling developers to send telemetry data from AWS services to Middleware. This allows for comprehensive observation of health and performance across the entire AWS environment, including Amazon EKS, AWS Lambda, AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry. Middleware's one-minute installation and causation-to-correlation features empower organizations to troubleshoot and resolve issues rapidly. By connecting the dots between problem inception and resolution, Middleware enables efficient troubleshooting, minimizing downtime costs. Another aspect that makes Middleware unique is its lightweight agent. This ensures fast results without overburdening resources, optimizing performance and efficiency. Data ownership is a core focus for Middleware. Middleware's ingestion control model allows you to optimize data intake through customizable feature flags. This ensures that it only ingest the telemetry data that is crucial to you, such as metrics, traces, logs, and profiling data. Within these categories, it offers granular filtering options. This enables cost savings of up to 3x. By implementing a comprehensive data processing system with compression and indexing, Middleware significantly reduces data size, leading to cost savings, and is able to offer its services at one-third of the cost compared to competitors. Middleware holds GDPR and CCPA compliance and SOC 2 type II certification, emphasizing data security and compliance. This not only assists organizations in meeting regulatory standards but also provides insights into the security posture of their applications and infrastructure. By signing up via AWS Public Marketplace, you gain access to users, alerts, dashboards, and queries, paying only for usage beyond the free tier each month.
Highlights
- Middleware is the only end to end Observability platform that provides complete control over what data to ingest, reducing vendor costs and egress costs related to Observability.
- Middleware's simple set up allows companies to spin up their first Observability stack in minutes providing a single pane of glass view of their entire stack and cloud.
- Middleware's modern date pipeline and analytical engines are 5x more efficient than competitors resulting in 40-60% cost savings, and their pricing model is simplified with no extra fees for long term storage or rehydration.
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Data Ingestion | Ingested logs, metrics, traces (per 1 GB ingested data) | $0.30 |
Real User Monitoring | Measure end to end user experience (per 1K user sessions) | $1.00 |
Synthetic API tests | Proactively monitor endpoint's availability and performance (per 5k checks) | $1.00 |
Synthetic Browser tests | Proactively monitor site availability and performance (per 1k checks) | $9.99 |
Ops AI | Fix errors across application code & infrastructure with auto generate PR(per error fixes) | $1.00 |
Dimensions summary
You pay only for what you use across five independent usage dimensions. Data Ingestion bills per 1 GB of logs, metrics, and traces you store. Real User Monitoring bills per 1,000 user sessions. Synthetic API tests bill per 5,000 checks, while Synthetic Browser tests bill per 1,000 checks. Ops AI bills per error fix, covering root cause analysis and automated code fixes. Each dimension scales separately based on your actual consumption, so your cost rises or falls with usage in that category. You can combine any dimensions to match your monitoring needs.
Top-of-mind questions for buyers
Data is measured daily by type and source, then summed for the month. For example, 10 GB per day across 30 days equals 300 GB. Billing counts only data actually stored, not everything sent. Data you drop through the data pipeline before storage is not charged.
You are charged per error fix, covering root cause analysis and automated pull request generation across application code and infrastructure. Simply detecting errors is free. Charges apply only when Ops AI performs root cause analysis and creates fixes, based on tokens used per issue.
Each dimension meters independently and appears on the same invoice. Data Ingestion bills per GB stored, Real User Monitoring per 1K sessions, Synthetic API tests per 5K checks, Synthetic Browser tests per 1K checks, and Ops AI per error fix. Your total adds these together based on actual consumption in each.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
Free tier customers have access to an active Community which Middleware monitors for support, while paying customers get a dedicated Slack channel with direct access to field engineering teams. Reach out to us at support@middleware.io for any query.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Sofia M.
MiddlewareHQ is a great solution for manage teams and get relevant information of the projects
Reviewed on May 02, 2025
Review provided by G2
What do you like best about the product?
Working with JIRA, GitHhub, with MiddlewareHQ we can get different metrics without getting into manual reports.It's really easy to get all the metrics for internal meetings.
Great tool to have the performance of the team, JIRA requires a lot of namual filters to get the data, however i can directly get the summary about the bottlenecks.
It gets easier to measure goals that change every quarter for us. Earlier i used to work with Google sheets, Excel, Charts but now with Middleware, everything is available in one tool.
Great tool to have the performance of the team, JIRA requires a lot of namual filters to get the data, however i can directly get the summary about the bottlenecks.
It gets easier to measure goals that change every quarter for us. Earlier i used to work with Google sheets, Excel, Charts but now with Middleware, everything is available in one tool.
What do you dislike about the product?
I would like to have more features in roadmap module
What problems is the product solving and how is that benefiting you?
A lot problems such as:
Reduce the time to get the information related to performance of the teams
Perform new chats for analysis of the sprints
Identify the bottlenecks of the team
Bring new metrics related to GitHub according to the PRs and frequency deployment
Increase the performance of the team with analysis such as retrospective summary
Reduce the time to get the information related to performance of the teams
Perform new chats for analysis of the sprints
Identify the bottlenecks of the team
Bring new metrics related to GitHub according to the PRs and frequency deployment
Increase the performance of the team with analysis such as retrospective summary
Carlos S.
Finally a consolidated solution for Program/Project/Product Managers
Reviewed on Mar 24, 2025
Review provided by G2
What do you like best about the product?
I like that it takes a consolidated, one stop shop, all at your finger tips, graphical approach highlighting all the required metrics needed for successfully managing software development Programs, Projects and Products. Easy to integrate, easy to add users, navigation and transitions are smooth, and the Customer Support is very responsive.
What do you dislike about the product?
That it wasn't provided to me sooner. I could have used this instead of manually compiling this data.
What problems is the product solving and how is that benefiting you?
It is helping our oranization master DORA metrics. It's outlining Lead Time to delivery, Lead time to recovery, bugs, to name a few. It also provides in depth analysis for evaluating multiple workstreams (delivery trains), as well as the individual resource contributions. It highlights bottlenecks and provides a very accurate AI summary.
Insurance
Robust Data Metrics For Engineering Teams
Reviewed on Feb 04, 2025
Review provided by G2
What do you like best about the product?
Our organization was excited to partner with Middleware since they have very robust data reports for both Jira and Github which is something we had trouble finding with other tools that tended to favor one over the other. With Middleware, we are able to get a more hollistic view of how well our teams are performing and identify gaps and bottlenecks that need to be addressed. Outside of the tool itself, the team has been absolutely amazing in helping us get everything setup and they are always available to answer our questions or try to figure out how we can solve a problem using their platform.
What do you dislike about the product?
No major dislikes to mention at the moment. We are working with them on possibly getting additional data points like Sprint over Sprint trends and defect ratio which will be a nice addition to what is already available.
What problems is the product solving and how is that benefiting you?
We want to empower our teams to take ownership of their efficiency and productivity and Middleware is a fantastic tool at identifying what areas teams are excelling at and what areas could use some improvement. Having data to support process changes is always more beneficial and allows us to incrementally improve in a meaningful way instead of just trying new things for the sake of trying new things.
Shilpa P.
Seamless Onboarding Experience
Reviewed on Jan 31, 2025
Review provided by G2
What do you like best about the product?
Middleware’s setup was quick and smooth, thanks to the responsive support team. With tons of integration options available, it was overwhelming at first, however the team helped out within no time with the integrations and report generation.
What do you dislike about the product?
Would love more in-app onboarding guides for first-time users.
What problems is the product solving and how is that benefiting you?
Helped us integrate seamlessly with our existing workflows, reducing setup time significantly. We were looking for substitutes for manual JIRA reports, Middleware gave us that option in no time.
Shivam A.
Game changer for SDLC visibility
Reviewed on Jan 27, 2025
Review provided by G2
What do you like best about the product?
Actionable insights for the team. Main highlight is the sprint analytics with acurate data.
What do you dislike about the product?
Nothing as of now. Reports are acurate. Would love to see more visualization options going forward.
What problems is the product solving and how is that benefiting you?
Solves the problem of scattered insights and gives a unified view of SDLC