Sold by: Ligo
Deployed on AWS
Ligo is a complete digital service platform that combines Chatbots, Omnichannel Service, IVR, CRM, and Generative AI in a single modular solution. Companies can activate only the features they need, designing personalized customer journeys without writing a line of code. The platform optimizes operations, ensures compliance with LGPD and customer service policies, and enhances customer experience. With Ligo, businesses reduce costs, increase efficiency, and scale their service operations quickly and securely.
Overview
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Ligo is a digital service platform designed to transform how companies connect with their customers. Built on a modular architecture, Ligo allows businesses to activate only the solutions they need, whether is a Chatbots, Omnichannel Service, IVR, CRM, or Generative AI - all in one place.
With an intuitive no-code interface, organizations can design complete and personalized customer journeys without technical complexity. Each module integrates seamlessly, ensuring efficiency, scalability, and compliance with privacy regulations such as LGPD and customer service standards.
Available modules include:
Chatbots: Automate interactions with AI across multiple channels. Omnichannel Service: Centralize communication from WhatsApp, voice, email, webchat, and more. IVR (Interactive Voice Response): Create intelligent, cognitive IVRs powered by Generative AI. CRM: Manage customer data, track service history, and improve personalization. Generative AI: Optimize processes and deliver smarter, faster, and more contextualized experiences.
Key benefits of Ligo:
No-code design for rapid implementation. Reduced operational costs through automation. Personalized, intelligent service experiences that increase customer satisfaction. Full compliance with data privacy and customer service regulations. Flexibility to activate modules as business needs evolve.
Ligo enables companies to maximize the performance of their service operations and contact centers without needing to expand headcount. By centralizing all solutions into one platform, organizations can eliminate silos, streamline processes, and scale more efficiently.
Whether your goal is to improve first-contact resolution, reduce waiting time, expand digital channels, or adopt Generative AI in customer service, Ligo provides the technology and flexibility to make it happen.
Visit our website to learn how Ligo can help transform customer relationships and optimize your service operation: https://ligo.cloud/plataforma/
Highlights
- Activate only the modules you need: Chatbots, Omnichannel Service, IVR, CRM, and Generative AI - all integrated in a single platform.
- Design personalized customer journeys with a no-code interface, ensuring scalability, security, and compliance with LGPD and service regulations.
- Reduce costs, improve performance, and scale your contact center and service operations without hiring more staff.
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Processing minutes | Amount of time callers spend interacting with the IVR | $0.007273 |
Number of externally apis calls | Count of requests made to external APIs (batch of 100) | $0.0182 |
Number of times our data API was called | Count of requests made to the IVR data (report) API (batch of 100) | $0.0182 |
Number of characters used with TTS | Number of characters used with Text-to-Speech (TTS) service (batch of 100) | $0.0036 |
Amount in seconds used with STT | Amount in seconds used with Speech-to-Text (STT) service | $0.001818 |
Adicional service units | Usage units of additional services | $1.00 |
Dimensions summary
You pay only for what you use across six independent usage meters. Processing minutes track how long callers interact with the voice IVR. Two separate API meters count external API calls and data (report) API calls, each billed in batches of 100. Text-to-Speech is metered by characters used, billed in batches of 100. Speech-to-Text is metered by seconds used. A separate meter covers additional service units. These dimensions are not tiers; they add together based on your actual activity, so your bill scales with each service you consume.
Top-of-mind questions for buyers
A processing minute measures how long a caller interacts with the voice IVR (the automated voice menu system). The meter runs while the caller is engaged with the automated flow. Each minute of that interaction adds to your processing minutes total.
Text-to-Speech is metered by the number of characters converted into speech, billed in batches of 100. Speech-to-Text is metered by seconds of audio processed into text. So TTS scales with text length, while STT scales with how long callers speak.
Each meter bills independently and adds together on one invoice. Processing minutes and Speech-to-Text seconds usually grow with call duration. Text-to-Speech scales with message length. The two API meters add cost when your flows call external or data (report) APIs, each in batches of 100.
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