SmartSight by MediaMelon is a fully managed data intelligence platform purpose-built for video-centric services. By delivering real-time visibility, SmartSight empowers service providers to maximize Quality of Experience (QoE) and drive viewer retention & growth. The platform helps analyze millions of streaming sessions to optimize video performance, ad delivery, and deepen subscriber engagement.
SmartSight by MediaMelon is a data intelligence platform purpose-built for video-centric services. By delivering real-time visibility, SmartSight empowers service providers to maximize Quality of Experience (QoE) and drive viewer retention & growth. The platform helps analyze millions of streaming sessions to optimize video performance, ad delivery, and deepen subscriber engagement.
Key Capabilities
Carrier-Grade Scalability - Proven to monitor millions of concurrent viewers across a broad ecosystem of devices, including Apple, Android, Roku, and Smart TVs.
Multi-Level Dimension Breakdown of Metrics - SmartSight offers multi-level dimension breakdowns for investigation and root cause analysis. No reduce visibility on metrics and dimensions even for real-time monitoring.
Extended Data Retention - Industry-leading retention windows allow for comprehensive retrospective incident response and trend analysis.
Customizable Dashboards - Tailor real-time monitoring dashboard to highlight the specific KPIs, trends that meets every teams requirements including product, engineering, and ops teams.
Real-Time Intelligence at Scale: Transition from event capture to deep analysis in seconds that scales to monitor millions of concurrent viewers.
Full-Fidelity Data Visibility: Access complete high-resolution and full fidelity data for real-time monitoring, ensuring no metrics or sessions are dropped.
Advanced Troubleshooting & Debugging: Accelerate investigation and resolution with active streaming session debugging for Engg. and Support teams to resolve issues instantly.
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Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
This listing uses a contract pricing model. You commit to a base access dimension that covers 1 million streaming sessions monitored per month, which equals 12 million sessions for the year. A second dimension handles usage that goes beyond your committed volume. Your specific commit level and any overage rates are set in the contract itself. So the structure works as a yearly session-based commitment plus overage charges for monitoring above what you reserved. Pricing scales with the number of streaming sessions you monitor across your platform.
Top-of-mind questions for buyers
What counts as one streaming session for the monitored volume in my access dimension?
A session is a single viewer's playback instance, tracked from the first playback event through completion. Each session is captured with a unique primary key that prevents duplicate or inflated counts. There is no sampling or truncation, so every session and every event is counted, even at high concurrent load.
What happens if I monitor more sessions than my committed 12 million per year?
Sessions beyond your committed volume are billed through the overage dimension. Your specific overage rate is set in the contract itself. The base access dimension covers 1 million sessions per month, and monitoring above that reserved amount triggers the overage charges automatically.
Does the session count cover both content streaming and ad monitoring?
Yes. The platform tracks quality of experience for content playback and ad delivery within the same session data. Ad events such as requests, fills, quartiles, and completions are captured alongside content metrics. Both content and ad analytics draw from the same monitored streaming sessions rather than being billed separately.
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For support, please email - support@mediamelon.com. Additionally, see Contract for Support terms and conditions.
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SmartSight is a real-time, anomaly detection based analytics solution that immediately provides actionable intelligence with the root cause of video playback experience issues. Rapidly resolve issues to improve viewer experience and satisfaction while also reducing abandonment & viewer churn.
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