Sold by: SkaylinkÂ
Skaylink's GenAI Chatbot is an AI-driven chatbot solution that enables customers to interact directly with their own knowledge sources, such as technical documentation, product information and customer feedback from various channels. It provides real-time insights, automates customer support by answering queries and analyzing feedback, and seamlessly integrates into workflows to enhance efficiency and free up resources.
Overview
Skaylink's GenAI Chatbot is an AI-driven chatbot solution that helps businesses streamline their customer support operations. The chatbot is connected to the company's knowledge base, which can include product documentation, technical manuals, customer feedback and other relevant data sources. This allows the chatbot to provide high-quality and personalized answers to customer inquiries in real-time, freeing up valuable employee resources. Key features of Skaylink's GenAI Chatbot include natural language processing to understand customer questions, intelligent response generation based on the knowledge base, and the ability to learn and improve over time. The chatbot can handle a wide range of customer interactions, from technical support to general product questions. Businesses can also configure the chatbot's personality and tone to align with their brand. The solution uses AWS Services like AWS Bedrock, AWS Systems Manager, AWS Macie, AWS Identity and Access Management (IAM), AWS Key Management Service an more. Customers can profit from reduced support costs, and more efficient use of employee time. By automating routine customer interactions, businesses can focus their human support staff on more complex issues. The GenAI chatbot also provides valuable analytics on customer queries and pain points, enabling data-driven decision making.
Highlights
- Real-time customer insights: The GenAI chatbot allows businesses to gain valuable insights into customer perceptions, feedback, and pain points by integrating with their existing data sources like product reviews, technical documentation and customer support logs. The interactive chatbot interface makes it easy to explore this data.
- Streamlined customer support: By automating routine customer inquiries and providing personalized responses based on the company's knowledge base, the GenAI chatbothelps free up human support staff to focus on more complex issues. This improves customer satisfaction while reducing support costs.
- Rapid implementation: The GenAI chatbot is a relatively simple and quick-to-implement solution compared to more complex chatbot or knowledge management systems. This makes it an attractive option for medium-sized businesses looking to quickly adopt AI-powered customer support.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Support
Vendor support
Skaylink provides comprehensive support and enablement services to help customers successfully implement and maintain the GenAI chatbot solution. This includes:
âś… Technical documentation: Detailed guides and "how-to" documents are provided to help customers set up the chatbot, integrate it with their existing systems, and manage the knowledge base.
âś… Onboarding and training: Skaylink offers a 2-hour enablement session to train the customer's administrators on operating and maintaining the chatbot.
âś… Ongoing support: Customers have access to regular meetings with the Skaylink team to review performance, provide feedback, and make any necessary adjustments. Skaylink's AWS Analytics team membersare the main contacts for technical support.
âś… Flexible maintenance options: Customers can choose to have Skaylink handle the ongoing maintenance and updates to the chatbot or they can manage it themselves using the provided technical documentation.
Contact & Support: For questions or assistance, reach out to us at: