Sold by: UntanglÂ
Employee desktop that unifies interaction controls with Amazon Connect, CRMs, and other data sources.
Can be used for unified communication or contact center employees.
Overview
EngageHQ compliments the Amazon Connect platform by delivering a cohesive ecosystem of context from your existing data, enabling your employees to deliver excellent Customer Experiences on every interaction.
With lightning-fast deployment and consumption-based costs, Untagl EngageHQ produces rapid ROIs by delivering a toolkit that empowers employees to easily move through their customers' interactions while seamlessly growing revenue, reducing costs/risks, and increasing brand loyalty.
Highlights
- Agent assistance through interaction guides, screen pops, and real-time feedback. Integrate with data captured in chatbot and automated interactions. Vast automation opportunities that reduce human hours spent on trivial tasks. Near-Real-Time predictive Alerting of risks and interaction elements when paired with Untangl Analytics.
- Move from Data to Insights. Integrate data from automation such as chatbots to reduce friction and the human hours required to process transactions. Seamless enrichment of interaction data for more meaningful business insights (without adding labor cost) by securely capturing interaction details like notes, dispositions, and intentions. Drive SAT, NPS, and Interaction Ease. 360-degree view of Customers’ brand journeys.
- Move from Data to Insights. Integrate data from automation such as chatbots to reduce friction and human hours required to process transactions. Seamless enrichment of interaction data for more meaningful business insights (without adding labor cost) by securely capturing interaction details like notes, dispositions, and intentions. Drive SAT, NPS, and Interaction Ease. 360-degree view of Customers’ brand journeys.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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