Sold by: CloudHesive
Our Proof of Concept Accelerator for Amazon Connect delivers a pre-integrated, multi-channel solution—including voice, chat, SMS, email, and co-browsing—to help you launch faster and scale securely on AWS.
Overview
Accelerator Program for Amazon Connect
- Up to 5 licenses (4 agents, 1 Sup/Admin)
- Up to 4 queues (3 In-bound, 1 outbound) Voice IVR and Tasks
- Operations Management Portal (OMP)
- Choice of two Channels: (voice, email, SMS in-bound only, Lex chat or Lex Voice bot)
- Next Generation Analytics Suite
- 1 Chat Bot included
- 1 TFN (Toll free number)
- 1 DID (Direct inward dialing)
- 1 email / template
- Integrations to MS Dynamics, Presence, etc are not included
Highlights
- Build Your Ideal Cloud Contact Center with Confidence. CloudHesive brings deep Amazon Connect expertise, backed by hundreds of successful implementations across industries
- All-in-One Omnichannel Experience. Deliver voice, chat, SMS, and email through a unified agent interface built for performance and scale
- Accelerated Deployment with ConnectPath. Our Proof of Concept packages, powered by ConnectPath, simplify setup and enhance functionality from day one
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
We offer 24x7 Managed Service Support through https://www.cloudhesive.com/support/ or 1-800 -860-2040x2