Amazon Connect Quickstart - up and running in 3 weeks

At CloudInteract, our purpose is simple yet powerful: to reimagine customer experience by making contact center interactions better for you, your customers, and your users.

With countless suppliers offering similar technology, what makes CloudInteract the right choice? Three vital elements; our pillars of AI, Data, and Communication—combined with our holistic approach and commitment to custom-designed solutions, set us apart.

CloudInteract’s Amazon Connect QuickStart is a fast, reliable, and cost-effective way to deploy Amazon Connect into production—ready for your agents in as little as three weeks.

Designed for contact centers with up to 50 agents or as a proof of concept for up to 50 agents - our QuickStart gives you the essentials you need to get going, with the flexibility to scale. We combine technical expertise, proven accelerators, and a focus on customer experience to ensure every deployment delivers value—fast.

Your QuickStart includes a tailored discovery session, rapid configuration of voice and digital channels, agent workspace setup, out-of-the-box reporting, and a 30-day usage review to help you assess AI-readiness and next steps.

CloudInteract’s QuickStart includes: Cost: $30,000

• 2 Channels (Voice, Email, and/or Chat)
• 50 Agents
• 3 Queues
• Out-of-the-box Amazon Connect reporting
• Best Practice Workshop
• Video Training Content (Agents & Supervisors)
• Deployed with ‘Infrastructure-as-Code'
• 8-hours of hypercare
• Apollo Insights Dashboard (link )
• Getting Started Guide for Unlimited AI in Amazon Connect, tailored to your organization
• SSO with Microsoft Entra

CloudInteract’s Amazon Connect QuickStart is delivered via a Project Manager and an Amazon Connect Engineer, with access to Trainers and Software Developers.

CloudInteract will initiate QuickStart with a Best Practice Workshop, facilitated by an Amazon Connect Architect. The workshop will cover:

• Call Flows and Queues
• Carrier and Telephony planning
• Users and Access Management
• Deployment and Go-Live Approach

CloudInteract will then deploy your contact center with Infrastructure-as-Code, providing the benefits of:

• Contact center up and running in days, not weeks, with consistent pre-tested configuration
• Easy to replicate and scale to another region, business unit or environment
• Re-deploy with zero disruption
• Rollbacks and updates are tracked and versioned

After go-live, CloudInteract will enable Contact Lens through an AWS-provided free trial to deliver our Apollo Insights Dashboard which provides:

• AI-powered categorization of interaction (by communication channel - voice, chat, etc) - reason for interaction, interaction complexity, and interaction automation opportunity
• Quality insights based on customer satisfaction, resolution of customer question, and agent quality

After 4 weeks of interactions on Amazon Connect, CloudInteract will provide your organization with a Getting Started Guide for Unlimited AI in Amazon Connect which provides:

• Recommendations to accelerate automation opportunities to production based on Apollo Insights
• Recommendations to adopt Unlimited AI with a quantifiable ROI
• Recommendations to improve customer service based on Apollo Insights