Amazon Connect for Consumer Manufacturing - 30-Day Trial Deployment

Capitalize on the opportunity to convert a dissatisfied customer into a brand champion through effective problem-solving and customer education in the contact center. You can boost your customer experience with the Gen AI-powered Call Center as a Service (CCaaS) Amazon Connect. The Storm Reply Amazon Connect for Consumer Manufacturing 30-Day Trial Deployment is a quick and easy way to experience the capabilities of a best-in-class Contact Center in the cloud. Highly touted by Gartner and Forrester Research, Amazon Connect focuses on solving the challenges for four key stakeholders in the environment:

• Customers: inconsistent and repetitive experience across channels
• Agents: many disjointed applications requiring weeks of training
• Supervisors: lack holistic data, hindering the improvement of business outcomes
• Admins: technology barriers lead to slow innovation, high cost, and long implementation times

The 30-Day Trial Deployment and complimentary consulting services include:

• Deployment of Amazon Connect free tier
• Rapid configuration of the “Out of the Box” features of the Amazon Connect platform
• 5 call flows, 5 phone numbers for voice and SMS (basic, without significant customization or integration)
• Reference guide and training - 1 hour for each key stakeholder group: agents, supervisors, admins
• Open “office hours: or platform feature-specific demonstrations – up to 4 hours

This service is complimentary for customers that qualify for the Amazon Connect Free Trial.

Following this 30-day Trial Deployment, receive a quote for Amazon Connect customization for your Consumer Manufacturing instance, including potentially:

• Integrate with existing IOT device or ERP data
• Customize flows and Amazon Lex to streamline the caller’s route to get support for their purchase
• Enable Amazon Q in Connect with Consumer Manufacturing-specific knowledge base, including product manuals, troubleshooting and repair instructions, and educational materials to improve customers’ satisfaction with the product