Sold by: AI-driven
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An AI-driven industrial agent large model powering a 24/7, context-aware intelligent pre- and post-sales service platform for forklift OEMs and large fleet operators. With multilingual support and emotional intelligence, it codifies expert knowledge to enable an efficient closed-loop system for fault diagnosis, spare parts selection, and smart claims processing.
Overview
Ai-Driven is an AI-powered after-sales service platform purpose-built for forklift OEMs and large fleet operators, specializing in forklifts and material-handling equipment. By combining large-model intelligence with deep domain expertise, we replace reactive, manual support with end-to-end intelligent automation-enabling faster resolution, lower costs, and higher customer satisfaction.
Typical Scenarios Our solution delivers immediate value across core service workflows:
- Dealer technical support
- Global spare parts fulfillment
- Warranty claim automation
- Remote fault triage and diagnostics
Key Capabilities & Automation Built on multi-agent collaboration and a self-evolving knowledge engine, the platform automates complex, real-world service tasks:
- Specialized Intelligent Agents: Dedicated agents handle fault diagnosis, parts selection, and claims processing as integrated workflows.
- End-to-End Automation: Seamlessly orchestrates pre- to post-diagnosis processes, minimizing manual intervention and handoffs.
Superior Interaction & Global Scalability Designed for high-NPS service across borders:
- Context- and Tone-Adaptive Responses: Leverages NLP and sentiment-aware dialogue to tailor communication-improving satisfaction and retention.
- 50+ Language Support: A unified translation matrix ensures consistent, accurate service for global fleets and dealer networks.
Proven Results Backed by measurable efficiency gains in real deployments:
- 80% of routine tickets resolved by AI
- 60% reduction in Average Handle Time (AHT)
- <3-minute fault triage with 90% diagnostic accuracy
Ai-Driven transforms industrial vehicle after-sales service into a scalable, intelligent, and globally consistent operation so you can support more customers, faster, with fewer resources.
Highlights
- Adopts a product architecture (Multimodal RAG + Agent) that is a proven solution widely adopted in the Chinese industrial-vehicle market, enabling highly accurate automation (90%+) of key business processes such as fault code analysis, repair knowledge inquiry, and spare parts selection.
- Embedded Global Translation Matrix provides 7x24 multi-language support, helping OEMs rapidly establish and enhance their overseas service capabilities.
- The unique Emotional Recognition feature allows the system to dynamically adjust its response strategy, offering empathetic interactions that boost customer retention.
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
Intelligent operation and maintenance system | Based on annual fee | $20.00 |
Dimensions summary
This listing offers one pricing option: the intelligent operation and maintenance system, billed as an annual fee. You commit to a yearly contract and pay per unit. There are no separate tiers or usage add-ons to choose from. The single dimension covers the AI-driven operation and maintenance capabilities for industrial vehicles. Pricing scales with the number of units you purchase under the annual commitment. To adjust coverage, you change the unit quantity on the same annual basis.
Top-of-mind questions for buyers
A unit represents a subscription to the intelligent operation and maintenance system for industrial vehicles. It covers the AI service capabilities, including knowledge Q&A, fault diagnosis, parts recommendation, and claims support. You count units by the coverage you need, and pricing scales with the number purchased.
The system provides multilingual after-sales support across 50+ languages, fault code interpretation, and parts recommendation with SKU matching. It also includes predictive maintenance using telemetry data, photo-based part recognition, warranty adjudication, and automatic handoff to a human agent when needed.
The system uses a hybrid architecture built on AWS. Sensitive data can stay local while AI inference runs in the cloud using services like EC2, S3, and generative AI inference. Network isolation supports data compliance. Confirm specific deployment requirements with the vendor before purchase.
www.aidong-ai.com
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Vendor refund policy
14 day full refund for subscriptions. Unused pay-as-you-go orders refundable if no API calls made. Pro-rated refunds for outages above 24h. Exclusions: abuse; custom requests; used pre-purchased SLA support hours. Submit via AWS Marketplace or email wq@aidong.ai (processed in 5 days). Enterprise terms vary.
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Delivery details
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Support
Vendor support
Contact our dedicated support team for seamless assistance: Email: wq@aidong,ai 24/7 Global Hotline: +8615051859407
AWS infrastructure support
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