Sold by: Ident1ty Cyber Security
Bespoke solution combining expert support and value-added services for CyberArk solutions
Overview
How does our offering revolutionize service delivery and technical support?
Our modular, adaptive service packages are designed with your success in mind, allowing you to select only the services that bring the most value, while keeping costs optimized for your needs in support and service related to CyberArk project.
With built-in expert support and a model that evolves as your needs grow, we ensure you're always empowered to stay agile, efficient, and ahead of the curve.
Included:
- Platinium Support (24/7 Follow the Sun)
- 1 x Health check of your infrastructure.
- Ident1ty Success Manager (Bimonthly)
- Technical expert (level 2) - **4 incidents tickets included. **
- Technical expert (level 3, CDE certified) - 12 hours of professional services
- Security bulletins analysis and proactive alert
- VIP Pass to IDENT1TY Events.
- Quarter Business review
- privileged Account onboarding (2000)
- Masterclass training platform (Up to 10 seats)
- Vulnérability Management (4 hours)
Highlights
- Included in all packages IDENT1TY SUCCESS MANAGER (ISM). Your dedicated Technical Account Manager throughout every phase of your project.
- Included in all packages: Comprehensive CyberArk infrastructure health checks to safeguard reliability and efficiency.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Platinium Support included (24/7 Follow the sun)
- Multichannel support (Phone line, email, ticketing)
- Dedicated Service Delivery Manager included
- Operation lead (Escalation Management)
- Coordination of overlapping resources
- Multilingual support (French & English)
(Incident response: 15 minutes) IDENT1TY is a CyberArk certified partner
Online support booking page is available directly [from this link](<https://outlook.office.com/book/ IDENT1TYSuccessPlan@arkcybergroup.com />)
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