Sold by: EckohÂ
CallGuard is the most robust contact centre security for PCI DSS Level 1 compliance, securing sensitive customer payment information without compromising on customer experience.
Overview
Enable your contact center agents to take payments securely over the phone without compromising customer experience, data security or PCI DSS compliance. Backed by patented technology, CallGuard is the most flexible and robust secure payment solution on the market. CallGuard can even protect other sensitive data fields that pose a potential security risk, such as Social Security Numbers, Patient IDs, Date of Birth and ACH / bank account numbers.
- Works with Amazon Connect, or any telephony platform.
- Supports any payment provider or bespoke/in-house payment systems.
- Works with any IT environment, set-up and platforms.
- Needs no integration or hardware to install or manage - simply layers on top of existing systems
- Works with recording systems, IVRs, phone systems, PSPs, Cloud Contact Centers and CCaaS provider
- Is quick and easy for agents and customers to manage telephone payments
- Offers full PCI DSS security for contact centers
- Secures a hybrid or remote working environment
- Flexible options - cloud, hosted, remote or on-premise
- Offers the most popular payment methods including cards, PayPal, Apple Pay and Google Pay
- Patented technology for added reassurance and confidence
- Great customer and agent experience with the easy-to-use control panel
- Customers can enter card details through speech recognition or keypad entry
- Detailed payment call analysis given through our online dashboard reporting
- Fully customized to fit your organization's cloud or premised infrastructure
- Patented tokenization technology
- Secures any sensitive numeric data fields
To find out more, or talk to us about implementation services or other licensing options please contact us via the online form on our website: https://www.eckoh.com/secure-payment-services or email us on: aws-eckoh@eckoh.comÂ
Highlights
- Secures a hybrid or remote working environment
- Is quick and easy for agents and customers to manage telephone payments
- Offers full PCI DSS security compliance for contact centres
Details
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CallGuard 100 Licenses | Bundle of 100 Licenses | $36,000.00 |
Vendor refund policy
All fees paid by Customer are non-refundable and non-prorated unless otherwise noted in the EULA or otherwise agreed to by the parties. Please refer to the EULA or contact us to discuss specific contractual terms.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Eckoh offer 24/7/365 support options with our global Network Operations Center. To find out more, or talk to us about implementation services or other licensing options please contact us via the online form on our website: https://www.eckoh.com/secure-payment-services or email us on: aws-eckoh@eckoh.com Support contacts are listed on our Contact Us page here:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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By Eckoh
CallGuard is the most robust contact centre security for PCI DSS Level 1 compliance, securing sensitive customer payment information without compromising on customer experience.
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