Overview
For growing businesses, managing internal IT operations can be a complex and time-consuming distraction from core objectives. GOStack’s TechOps Professional Services provides a complete, outsourced IT department, handling the day-to-day technical operations that keep your business running smoothly and securely. Our service is designed to take the full weight of IT administration off your shoulders. We provide expert management across the entire spectrum of your internal technology stack. Our team of experienced system administrators becomes your single point of contact for all technical needs, ensuring your infrastructure is reliable, your assets are managed, and your employees are productive.
Key Service Components:
- Network & Security Management: We configure, monitor, and manage your firewalls, VPNs, and internal network infrastructure to ensure secure, reliable, and performant connectivity for your team.
- Procurement & Lifecycle Management: We handle the entire lifecycle of your IT assets, including hardware and software procurement, license management, and vendor relations, ensuring you get the best value and remain compliant.
- Endpoint & Device Management: We securely manage all user endpoints, including laptops, desktops, and mobile devices. This includes policy enforcement, software deployment, and security updates to protect your data.
- Business Application & User Support: We provide dedicated helpdesk support for your internal users and manage the administration of your core business applications (e.g., Office 365, Google Workspace, Slack), ensuring your team has the tools and support they need to succeed.
Partner with GOStack to streamline your IT operations, improve your security posture, and gain a predictable, cost-effective solution for all your technology needs.
Associated AWS Services:
- AWS IAM
- AWS Systems Manager
- AWS Directory Service
- AWS Secrets Manager
- AWS Key Management Service (KMS)
- Amazon EC2
- Amazon S3
- Amazon WorkSpaces
- AWS Backup
- Amazon CloudWatch
- AWS Config
Highlights
- Your Outsourced IT Department: A single, expert team to manage all your internal IT needs, from network security and device management to end-user helpdesk support.
- Streamlined Procurement & Licensing: We manage the entire hardware and software lifecycle, ensuring cost-effective procurement, vendor management, and license compliance.
- Proactive System Administration: Comprehensive, proactive management of your firewalls, networks, and user devices to ensure robust security and high reliability.
Details
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24/7 Technical Support & Escalation
GOStack provides comprehensive support for all managed infrastructure services.
Support Channels:
- Email: support@gostack.euÂ
- Phone: Available upon service activation
- Emergency Escalation: 24/7 on-call engineering team
- Support Portal: Dedicated client portal for ticket management
Support Levels:
- Critical Issues (P1): 15-minute response time, 24/7 availability
- High Priority (P2): 2-hour response time during business hours
- Medium Priority (P3): 8-hour response time during business hours
- Low Priority (P4): 24-hour response time during business hours
What’s Included:
- Proactive monitoring and incident response
- Infrastructure troubleshooting and optimization
- Security incident response and remediation
- Performance tuning and capacity planning
- Regular health checks and system maintenance
- Monthly service reports and recommendations
Service Level Agreements (SLAs):
- System Uptime: 99.9% availability guarantee
- Response Time: Guaranteed response within defined timeframes
- Resolution Time: Target resolution based on issue severity
- Performance: Continuous monitoring and optimization
- Security: 24/7 security monitoring and incident response