Omnichannel for Jira Service Management with Amazon Connect

Do you need to offer your customers an omni-channel experience and have the tools to self- service and deflect using virtual assistants and knowledge management. Our experience in Jira Service Management leveraged with the tools within Amazon Connect provide the platform for the state of the art customer and employee experience.

Request private offer

Overview

As an Atlassian Platinum partner we have brought together the best of both worlds to offer an omni-channel ServiceDesk solution, leveraging our many years experience within ServiceNow to offer a better customer (CX)and employee (EX) experience.

With the ability to recognise your contacts, and offer a tailored experience through multiple channels to offer services such as:

Incident & Case statuses
Provide updates to Incidents and Cases
Intelligent routing to last service desk analyst or team
Contact Transcriptions to reduce average handle time
Deflect contacts when major incidents are running
Service Service to order items
Password resets in self service (using Voice Biometrics)
And many more….

By leveraging the power of Amazon Connect and the AWS ecosystems there are many things you can do for your customers, utilising the ML/AI capabilities.

Our implementation team will work with you on your customer journeys and employee experience to offer a great experience.

Highlights

Omni-channel experience across voice, chat & social channels from a single journey with consolidated reporting
Contact Sentiment & Analytics, Virtual Assistants for self help, knowledge management and automation
Need payments? Use our range to take PCI-Compliant tools to collect payments.

Details

Sold by

Devoteam

Unlock automation with AI agent solutions

Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.

Explore AI agent solutions

Pricing

Custom pricing options

Request private offer

Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

How can we make this page better?

We'd like to hear your feedback and ideas on how to improve this page.

Legal

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Support

Vendor support

For pricing information and to find out how we help hasten your move to the modern cloud, contact Devoteam: contact.acloud@devoteam.com