Sold by: Axim Inc.Â
Axim Contact Data Analytics provides Avaya contact center users with the capability to analyze their call detail data through a cloud based reporting solution.
Overview
Contact Data Analytics (CDA) is Axim's cloud subscription based, browser accessible, reporting solution. CDA integrates to Avaya CMS External Call History (ECH) to provide customers with a reporting solution to help them uncover critical insights and business value from their ECH data through our subject matter expert curated business-user reports.
CDA offers out-of-the-box reports covering repeat callers, transfers, conferences and abandons as well as call history to provide customers with an end-to-end view of their caller's experience.
As part of the subscription, customers will have to configure their CMS R16+ to sFTP ECH data to the Axim CDA cloud. Axim will store up to 1 years' worth of ECH data.
Customers with requirements for multiple CMS or ACD connections, custom reports, longer data storage and other data integrations please contact Axim for a private offer.
Axim also provides contact center consulting for customers looking to review, analyze and optimize their contact center reporting that can be included in a private contract.
For custom pricing or a private contract, please contact marketplaceorders@aximglobal.com for a private offer.
Highlights
- Cloud subscription based integration to Avaya External Call History. No need for any additional hardware or storage on site.
- Subject matter expert curated reports that provide business value and data insights.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Contact Data Analytics | Up to 250 agents and 2 Report Users for Avaya ECH | $2,200.00 |
Vendor refund policy
Refunds are not available but customers can cancel the subscription anytime.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Axim provides business hours support, 9am to 5pm EST Monday to Friday through the support email address. Customers requiring support beyond these hours can arrange this via private offer. aximsupport@aximglobal.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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