Salesforce Energy & Utilities Cloud

Salesforce Energy & Utilities Cloud connects customers, assets, operations and field work data on one single platform, built for the Energy & Utilities industry, to help companies scale efficiently with automation and digital labor powered by Agentforce. Energy & Utilities Cloud includes specialized features such as:

Energy & Utilities AI Agents, topics & actions: Lower cost-to-serve and augment productivity with pre-built skills for your customer service and sales teams.

Energy & Utilities Service Console: Empower agents with smart, intuitive tools to get up to speed quickly and have full customer insight and next best actions at their fingertips. Automate and unify digital self-service, AI-driven chat, and integrated multi-channel experiences.

Revenue Cloud for Energy & Utilities: Accelerate revenue by streamlining the entire quote-to-cash process on a complete revenue platform leveraging the best of Revenue Cloud built for Energy & Utilities. Grow and automate revenue with industry CPQ, contract lifecycle, simplified order process, and more.

Agent and Mobile Worker Productivity: Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer.

Time Tracking and Labor Cost Optimization: Streamline Time Tracking & Labor Compliance with Seamless Input, Review and Approval.

Work and Asset Management: Improve customer and employee satisfaction by shifting from reactive to proactive service. Track assets in real time, automate predictive maintenance, and digitize the entire work order lifecycle, from creating and assigning to executing and debriefing orders

.Incident Management: Stay one step ahead of major disruptions with incident management best practices built directly into Energy and Utilities Cloud. Diagnose and resolve incidents faster with the right tools and all case, incident, customer and asset data in one unified workspace.

Consumer Clean Energy Program Management: Track progress and act on all energy savings or conservation programs in one management console to help optimize grid, water, and gas operations. Enable your customers to search for personalized programs and quickly apply.

Grid & Network Connection: Optimize your new connection & interconnection processes with application management, assessing, scheduling and orchestrating field service and with customer, partner and developer portals.

Energy & Utilities Cloud helps energy and utility companies achieve operational excellence, improve collaboration across teams, and deliver exceptional customer experiences. By leveraging the power of the Salesforce Platform, organizations can drive innovation, optimize their operations, and build stronger, more sustainable relationships with their customers.