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Our Managed Service provides expert-led support and optimisation for Amazon Connect, ensuring continuous operation and performance improvements. Our team delivers proactive maintenance, configuration management, and critical issue resolution to keep your contact centre running smoothly.
Overview
Our Managed Service is designed to help organisations maintain and optimise their Amazon Connect contact centre solution with dedicated support and expert guidance. Delivered by our team of Amazon Connect specialists, this service ensures the efficient running of your contact centre, covering everything from configuration changes to critical issue resolution.
 
Our managed service includes Moves, Adds, and Changes, such as routing profile adjustments, contact flow modifications, real-time metric reporting and wallboard management. Enhanced Support includes 24x7 coverage for priority issues, user access and security adjustments, ensuring your organisation can operate even if the unexpected happens.
 
With our Managed Service, you will have peace of mind knowing that your contact centre is backed by proactive support, ensuring minimal downtime and maximum operational efficiency.
Highlights
- Management of configuration changes, optimisations, and troubleshooting
- Tailored adjustments including routing, contact flows, and security settings
- 24/7 coverage for critical issues to minimise downtime
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Resources
Vendor resources
Support
Vendor support
Our support team is available for troubleshooting and assistance, including 24x7 cover for critical incidents. Call us or raise a ticket and our contact centre experts will guide you in maintaining smooth operations and optimal use of Amazon Connect.