Sold by: Apexon
Revolutionize customer support with our Agentic AI–powered solution that automates troubleshooting tasks by integrating FAQs, product manuals, logs, APIs, and resolutions from previous support tickets. It emulates skilled support engineers to deliver swift, accurate resolutions while minimizing human intervention.
Overview
The AI Powered Troubleshooting Assistant leverages cutting-edge Agentic AI to automate complex customer support tasks. Unlike traditional bots bound by predefined scenarios, this solution emulates skilled human support executives—analyzing, troubleshooting, and resolving issues seamlessly utilizing AWS Bedrock and Bedrock agent.
**Key Capabilities **
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Specialized Agents: Handle individual subtasks such as exploring knowledge bases, analyzing logs, fetching live data, resolving issues from previous tickets, and executing system commands via APIs.
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Supervisor Agent: Acts as a decision-making layer, coordinating efforts across specialized agents, devising resolution plans, and executing them effectively.
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Multi-Source Integration: Taps into FAQs, product manuals, logs, existing support ticket resolutions, and enterprise APIs for precise, data-driven insights.
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**Scalable Automation: **Resolves queries autonomously to minimize human involvement and enable cost-effective scalability.
Action-Oriented Resolution: Emulates human-like actions for troubleshooting while allowing user intervention when needed.
**Ideal Use Cases **
Perfect for industries with IoT-connected devices, manufacturing, healthcare, and smart infrastructure—where reducing downtime, enhancing operational efficiency, and increasing customer satisfaction are paramount.
Benefits
- Autonomous troubleshooting and resolution with optional human oversight.
- Seamless integration with logs, APIs, knowledge bases, and enterprise systems.
- Reduced operational costs and simplified training efforts.
- Rapid, precise resolutions for complex issues.
Transform your customer support operations with an intelligent solution that blends automation, scalability, and precision to meet the demands of modern enterprises.
Highlights
- * Specialized Multi-Agent AI: Automates complex troubleshooting with dedicated agents for tasks like log analysis, manual exploration, and API interactions. * Supervisor Agent Efficiency: Emulates a skilled support executive, coordinating agents to deliver actionable solutions.
- * Seamless Integration: Access logs, previous support ticket resolutions, enterprise systems, and manuals for precise resolutions. * Autonomous Operations: Minimize human dependency, speed up query resolution, and scale customer support efficiently.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Our committed 300+ certified AWS professionals are available in the U.S., Europe and India time zones to address any questions or provide the assistance you need. Thanks to the aggressive SLAs in place, we are here to help you achieve success in your quest to achieve operational efficiency and cost optimization on your AWS workloads.
Phone: 1 408 727 1100
Email: AWS_Experts@apexon.com
Contact Us URL: https://www.apexon.com/about/contact-us/