Sold by: evocenta
Deployed on AWS
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evocenta EMMA AI automates communication with a hallucination-free AI assistant that ensures legal compliance, multi-channel support, and high data security for businesses and public agencies.
Overview
evocenta EMMAAI is a powerful AI assistant designed to automate communication and service processes for businesses and public administration while ensuring full legal compliance and data security. It delivers hallucination-free, reliable responses across multiple channels, helping organizations handle high volumes of routine inquiries efficiently and accurately.
Ideal for customer service teams, IT support desks, and government agencies, EMMAAI enhances productivity by freeing employees from repetitive tasks and providing 24/7 support via phone, chat, email, SMS, ticket systems, or avatar interfaces. Its intelligent routing and context-based processing ensure complex issues reach the right departments seamlessly.
Key features include:
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Hallucination-free AI answers guaranteed by innovative IHP technology
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Multi-channel conversational AI supporting oral and written communication
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Automatic recognition and qualification of routine requests with ticket creation
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EMMAAI Knowledge to centralize and share company information securely
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EMMAAI Analytics to extract actionable insights from company data
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Operation exclusively on German servers with optional sovereign cloud deployment
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Full compliance with GDPR, EU AI Act, and German data protection laws
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ISO 9001:2015 and ISO 27001 certified for quality and information security
By implementing EMMA AI, organizations reduce operational costs, prevent knowledge loss, and improve employee satisfaction through workload reduction. Its scalable architecture supports hundreds of simultaneous inquiries, making it a flexible solution for diverse sectors.
evocenta provides end-to-end support from consulting to digital integration, ensuring a smooth deployment tailored to your needs. EMMAAI is the trusted choice for organizations prioritizing legal compliance, data privacy, and high-quality AI-driven communication automation.
Highlights
- Hallucination-free AI assistant ensuring legally compliant responses with innovative IHP technology
- Multi-channel conversational AI supporting phone, chat, email, SMS, ticket systems, and avatars
- ISO 9001 and ISO 27001 certified with all data stored on secure German servers
Details
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Delivery method
Deployed on AWS
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Pricing
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
EMMA®AI Compliance | Includes platform access, onboarding, and standard support. | $8.50 |
Dimensions summary
This listing has one pricing dimension, billed as a contract in Units. Each Unit includes platform access, onboarding, and standard support. You commit to a set quantity of Units under the contract term rather than paying per usage. Pricing scales with the number of Units you purchase. The Compliance offering supplies an AI assistant that answers routine inquiries across channels and routes complex cases to staff. To size your Unit quantity or match it to your expected volume, contact the vendor.
Top-of-mind questions for buyers
The marketplace listing defines a Unit as a package that includes platform access, onboarding, and standard support. It does not specify whether a Unit maps to a channel, a request volume, or a user count. To match Unit quantity to your expected inquiry volume, contact the vendor.
No. This is a contract billed by a set quantity of Units, not by usage. You commit to the Unit quantity under the contract term. The number of inquiries the assistant answers across phone, email, and chat does not change your Unit-based charge.
Each Unit includes platform access, onboarding, and standard support. Onboarding covers initial setup, while standard support provides ongoing help. The Compliance offering delivers an AI assistant that answers routine inquiries across channels and routes complex cases to staff. Contact the vendor for details on support scope.
www.evocenta.com
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
For support with evocenta EMMAAI AI Assistant, please contact us at info@evocenta.com , call +492097308050, or visit evocenta.com.
Support is available during business hours.
Buyers can expect help via phone, email, or our website for general inquiries, troubleshooting, and product guidance.
AWS infrastructure support
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