Percona Support for MongoDB

Ensure Reliable, High-Performance MongoDB Deployments on AWS with Percona Support Services.

As your applications grow on AWS, your expectations for uptime, security, and performance increase. Complex AWS environments can introduce challenges such as poorly optimized queries, slow response times, misconfigurations, and security gaps — all of which can silently impact your users and delay your business milestones.

Percona’s professional support services for MongoDB on AWS provide the expertise you need to keep your deployments running smoothly, reliably, and at peak performance. Our dedicated support team is available 24x7x365 via AWS-hosted channels — including real-time online chat, phone, and remote sessions — ensuring you always have access to proven expertise when you need it most.

Our MongoDB Support Team is here to help you:

-Optimize your MongoDB environment on AWS EC2, EKS, or hybrid architectures for maximum efficiency

-Minimize downtime and improve system availability

-Accelerate application development and operational workflows

-Reduce AWS support costs by leveraging specialized MongoDB expertise

-Quickly diagnose and resolve performance issues with fast, proven fixes

Whether you're migrating, maintaining, or scaling your MongoDB deployment on AWS, Percona’s support team leverages decades of experience to solve problems faster. Our engineers have encountered and resolved thousands of issues, often fixing critical problems within hours instead of weeks.

Choose the support plan that fits your needs:

Advanced Support: 24x7x365 coverage with a 30-minute emergency response. Includes hot bug fixes, expert consults, high availability and replication support, and a dedicated Customer Success Manager.

Premium Support: All the benefits of Advanced, plus guaranteed 15-minute emergency response, liability and copyright indemnity options, 20 support users, custom login and screen sharing, and a dedicated Customer Success Manager.