Sold by: INO GLOBAL
INO CX is an all-in-one business communication solution featuring omnichannel contact center, collaboration tools, and business phone solution. It is built on AWS and open for API integration with your business solutions.
Overview
Today, the landscape of both the workplace and customer communication is undergoing significant transformation. Customers now demand exceptional experiences, the ability to connect with companies through their preferred channels (such as social media, chat, phone calls), immediate assistance when needed, and a personalized touch. Concurrently, the workforce is evolving, with an increasing number of employees working remotely or in hybrid arrangements, making their experience a crucial consideration.
Introducing INO CX, the solution to address your business communication requirements. INO CX is an all-in-one business communication platform that seamlessly integrates both internal and external communication, elevating both the customer and employee experiences.
Key native components of INO CX include:
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Omnichannel Contact Center Solution: Effortlessly engage with customers across diverse channels, encompassing voice, email, chat, SMS, social media, and outbound campaigns, to provide a cohesive and exceptional customer experience. It also offers a comprehensive customer view, robust quality management and supervision tools, and highly customizable statistics and reporting capabilities.
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Collaboration Tools: Cultivate collaboration and teamwork within your organization through our suite of collaborative features (video calls, internal messaging, shared document center and phonebook...) enhancing productivity and creativity.
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Business Phone: Equip your team with dependable and feature-rich business phone capabilities to guarantee uninterrupted connectivity and accessibility. Our business phone solution includes an array of advanced functionalities, such as personalized welcome messages, sophisticated phone handling options, voicemail-to-email, and a host of other advanced features tailored to meet your business communication needs.
INO CX is built on the robust AWS infrastructure and offers seamless API integration options with your existing business solutions.
For tailored contract terms, packages, pricing, or additional features, please reach out to us at awsmarketplace@ino.global .
Highlights
- INO CX is the ultimate all-in-one business communication solution, seamlessly unifying your business needs, encompassing business phone functionality, team collaboration tools, and a comprehensive omnichannel contact center.
- What sets INO CX apart is its exceptional openness to integration; you can effortlessly connect it to your existing business solutions through APIs.
- INO CX's contact center solution offers an exceptional breadth of coverage, spanning across omnichannel communication channels including voice, email, chat, SMS, and social media. Additionally, it boasts a built-in phone payment solution. With a holistic customer view and robust, customizable statistics and reporting capabilities, INO CX is the ultimate enabler for achieving an extraordinary customer experience.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
INO CX smart omnichannel | 50 users | $54,900.00 |
Dimension | Description | Cost/unit |
|---|---|---|
coreUsage | Usage based charges for Core Service Usage and Overage | $0.01 |
telephonyUsage | Usage based charges for Telephony and Carrier Services | $0.01 |
Dimensions summary
This contract combines one base subscription with two usage-based charges. The INO CX smart omnichannel dimension covers a set block of 50 users, forming your platform commitment. On top of that, two consumption charges apply. Core Service Usage and Overage bill for platform use beyond your included allotment. Telephony and Carrier Services bill for calling and telecom costs. You pay these usage charges based on what you actually consume, so they scale with call volume, messaging, and service activity rather than a fixed fee.
Top-of-mind questions for buyers
This dimension covers a block of 50 users on the platform. A user is an agent account that logs in to handle interactions across voice, email, SMS, and messaging channels. All 50 seats are part of your base platform commitment, billed as one set block.
Telephony and Carrier Services bill for calling and telecom costs, such as phone number provisioning and connectivity across regions. Core Service Usage and Overage bill for platform use beyond your included allotment, plus consumption features like SMS or messaging volume. Both charges apply based on actual consumption.
Your 50-user platform block is a set commitment. The two usage charges add on top and bill independently by consumption. Telephony and Carrier costs often grow with call volume and international numbers. Core Service Usage rises with messaging and features beyond your allotment. Both scale with activity, so heavier usage raises those charges.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For all your questions about INO CX and support, please contact awsmarketplace@ino.global
AWS infrastructure support
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