Sold by: Logic20/20Â
Customer facing, real-time model leveraging Artificial Intelligence predict customers' need based on their initial message to a human agent or chatbot. Application leads to faster time to resolution and improved customer service metrics.
Overview
Our cutting-edge AI analyzes customer inquiries in real-time, identifying key patterns and intents. Applications can questions faster or route customers to the right agent or team for a faster time to resolution.
Our AI-driven system doesn't just route customers more efficiently; it also empowers your agents by providing them with deep insights into customer needs before the conversation even starts. By leveraging natural language processing and machine learning, our platform predicts the reasons for customer contacts, enabling personalized service that meets your clients' needs more accurately and rapidly. Customers experience a seamless integration of technology and human expertise that elevates your customer service to new heights.
We leverage AWS & Rasa AI-powered Customer Assist solution that deflected calls away from Human Experts for faster time to resolution.
Highlights
- Decreased time to resolution: route customers to the right team or material automtically, shaving time off each interaction.
- Improved call/messaging deflection through automated response: supporting customers more effectively in automated channels frees your agent for calls and chats that need human support.
- Increase customer and agent satisfaction
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Support
Vendor support
Email – solutions@logic2020.com Website -