Amazon Connect with AMPGS® Reimagine CX for Travel and Hospitality

Our Amazon Connect implementation service combines AWS’ leading contact center platform with TGS’ travel industry expertise to deliver exceptional guest experiences. This AI-powered, cloud-native solution enables travel and hospitality organizations to handle seasonal peaks effortlessly while providing personalized, omnichannel support across the entire customer journey.

Key Benefits for Travel and Hospitality

• Seamless seasonal scaling: Handle peak travel periods without infrastructure constraints or staffing challenges.
• Multilingual guest support: Deploy AI-powered language capabilities and agents to serve international travelers in their preferred language.
• Reduced operational costs: Achieve up to 30% savings through intelligent automation and pay-per-use pricing.
• Enhanced guest satisfaction: Improve loyalty program engagement and booking conversion rates through personalized interactions.
• Unified guest journey: Connect pre-trip planning, in-journey support and post-travel services across all channels.

Travel and Hospitality Use Cases

• Hotels and resorts: concierge services, reservation management and loyalty program support with CRM integration
• Airlines and airports: flight information, rebooking assistance and baggage tracking with real-time updates
• Cruise lines: pre-cruise planning, shore excursion booking and onboard guest services
• Online travel agencies: itinerary support, destination information and booking modifications
• Vacation rentals: property inquiries, check-in assistance and maintenance requests

How It Works

1. Industry assessment: We analyze your current contact center operations and map guest touchpoints across the travel journey.
2. Solution architecture: Design a customized blueprint incorporating travel-specific workflows and integrations.
3. Rapid deployment: Implement prebuilt modules for common travel scenarios, including booking changes and loyalty inquiries.
4. System integration: Connect with property management systems, GDS platforms and CRM solutions.
5. Team enablement: Provide comprehensive training on travel-specific features and guest service best practices.

Why TEKsystems Global Services

As an AWS Premier Tier Services Partner with Amazon Connect Service Delivery expertise, we understand the unique demands of travel and hospitality contact centers. Our AMPGS® Reimagine CX solution includes industry-specific modules for reservation management, loyalty programs and multiproperty support. With experience implementing solutions for leading hotel chains and travel companies, we help organizations achieve measurable improvements in guest satisfaction scores, booking conversion rates and operational efficiency during peak and off-peak seasons.