Amazon Connect Implementation Services For Federal Agencies

Professional services to design and implement Amazon Connect, a cloud-based contact center solution.

Overview

STS has significant experience implementing cloud solutions for federal agencies like Department of Homeland Security and Housing and Urban Development. We are intimately familiar with federal policy and compliance requirements, for example FedRAMP, NIST 800-53, IL4. Our bench of Amazon Connect practitioners are pre-screened for security eligibility.

Our Amazon Connect professional services offering supports proof of concepts through comprehensive migrations for contact centers and help desks of all sizes. STS’s delivery approach is conducive to multiple build and sustainment models. For example, we can build and operate the solution in your environment; build and operate the solution in STS’s managed services environment; or any combination thereof.

Implementation services include:

Base deployments
CI/CD pipeline
Natural language menus
Self-Service bots
Custom APIs
SMS engagement channel
Email engagement channel
Data normalization
CRM integration
Voicemail

Highlights

Discovery that is focused on the problem, not the technology. STS will ensure that the business issues that you seek to solve will be addressed by the technology. With expertise in the Federal space as well as contact center, STS can help you operationalize a CX framework that drives Federal CX improvement.
STS builds cloud solutions. From Dev/Sec/Ops to AI/ML, STS has deep capabilities that ensure an Amazon Connect implementation will align to the unique and rigorous standards of Federal agencies.
Simplified procurement. Pre-defined deliverables that can packaged to fit your agency’s unique needs.

Details

Sold by

Simple Technology Solutions

Unlock automation with AI agent solutions

Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.

Explore AI agent solutions

Pricing

Custom pricing options

Request private offer

Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

How can we make this page better?

We'd like to hear your feedback and ideas on how to improve this page.

Legal

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Support

Vendor support

For more information, please contact Angela.krisinger@simpletechnology.io