Sold by: PwC UKÂ
The voice automation smart analytics dashboard is an advanced, user-friendly solution designed to empower organisations by transforming raw contact centre data into actionable insights.
Overview
The voice automation smart analytics dashboard is an advanced, user-friendly solution designed to empower organisations by transforming raw contact centre data into actionable insights. Built on the robust capabilities of Amazon Connect, the dashboard delivers real-time, intuitive visualisations that span critical operational areas such as call metrics, customer experience, and agent performance. This solution not only enables stakeholders to monitor key performance indicators but also drives strategic decision-making through data-driven insights. By seamlessly integrating with existing systems and leveraging AWS's secure, scalable cloud infrastructure, the dashboard offers a powerful way to optimise contact centre operations and enhance customer satisfaction.
A 2-week time-boxed exercise fed by capturing data from Amazon Connect, building the voice automation dashboard, and working closely with the organisation to customise the dashboard according to their specific needs and requirements.
Highlights
- Business First Approach: Our approach focuses on the challenges that matter to you most and devising solutions to tackle them swiftly and efficiently. Utilising our services, we can gain insight into your requirements and deliver precisely what you need at the right moment.
- Technical Expertise: An accomplished team with extensive experience in designing, deploying, and providing support for Amazon Connect solutions across diverse industries and scales. This team's deep understanding of industry nuances, compliance requirements, and emerging trends positions them as trusted advisors.
- Industry Expertise: At PwC, we possess a unique advantage in providing industry-specific and technical expertise that seamlessly complements delivery capabilities. Our extensive knowledge that span various sectors, from legal to retail, enabling us to cater to a wider range of industries with precision and excellence.
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Deployed on AWS
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