Sold by: GeekFeed Co.,Ltd.
AI extracts frequently asked questions from actual call content and automatically creates proposals for adding and updating FAQs. Linked to the RAG knowledge base, realizing a contact center that gets smarter the more it is used.
Overview
Problems
Are you troubled by the time-consuming maintenance of FAQs and the inability to reflect the latest customer needs?
Solutions
In this service, we build a mechanism where generative AI analyzes customer inquiry trends from Amazon Connect call recordings and text data, and automatically presents proposals for creating new FAQs or updating/integrating existing FAQs.
Expected Effects
The generated FAQ proposals are automatically or semi-automatically linked to the RAG (Retrieval-Augmented Generation) knowledge base, directly contributing to operator response support and improved chatbot response accuracy. The more the system is used, the more knowledge is accumulated and refined, continuously improving the self-resolution rate and response quality of the entire contact center.
Highlights
- AI automatically extracts new FAQ candidates and improvement proposals for existing FAQs from call data
- Through linkage with the RAG knowledge base, the AI evolves to be smarter the more it is used
- Significant reduction in FAQ maintenance man-hours and rapid response to customer needs
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
Email: alliance@geekfeed.co.jp