Sold by: VoicespinÂ
VoiceSpin is your trusted partner in the world of voice and written communication, offering a holistic suite of services designed to enhance your interactions with customers, clients, and partners.
Overview
VoiceSpin app for the AWS marketplace places a paramount emphasis on ensuring crystal-clear voice quality and top-notch call center capabilities. Its commitment to developing intelligent communication solutions that drive business growth, makes it one of the leading contact center platforms on the market.
- Scalability and flexibility:
Whatever your business size and requirements, our solutions are highly flexible and adaptable, enabling you to scale your operations almost instantly to meet the growing demand of your business.
- Advanced AI and ML capabilities:
By embedding AI and ML capabilities, our solutions help you automate your contact center operations, improve agent workflows, boost your team productivity, and streamline your communications.
- Global coverage:
With a strong network of telecom partners all across the globe, VoiceSpin can provide you with local numbers from 160+ countries, helping you expand your global reach and simplify communications with your customers, no matter where they are located.
- Business continuity and support:
With guaranteed uptime and customer support available 24/7/365, we ensure the continuity of your business operations, giving you peace of mind.
- Impeccable security:
By adhering to the highest security standards and best practices, including ISO 27001, VoiceSpin protects your communications from potential threads and ensures that your sensitive information remains private, safe, and secure.
- Extensive integrations with third-party apps:
Our contact center solutions can easily blend with your current infrastructure and business applications, including CRM software, helpdesk tools, and productivity apps. VoiceSpin presence across multiple partner marketplaces guarantees that our solutions can seamlessly integrate with your existing systems. Learn more about our available integrations here: [<www.voicespin.com/integrations/Â >]
Highlights
- Advanced Call Center Software for Enhanced Productivity: Our call center software is engineered to empower your agents and supervisors. It provides a seamless interface for managing inbound and outbound calls efficiently. Features such as Call Transcription, sentiment & speech analysis and sophisticated Bots help your team deliver prompt, personalized, and efficient customer experience.
- Multichannel Platform: Customers today expect companies to approach them through their chosen touchpoints. VoiceSpin's versatile platform facilitates customer interaction via various channels such as website chat, WhatsApp, Facebook, Instagram, Telegram, and more, all through a unified interface with contact center capabilities. This platform enables companies to enhance customer engagement, expedite issue resolution, and uphold a uniform brand image across diverse channels.
- AI Dialer for Smart Customer Engagement: Our AI-powered dialer uses a Smart Agent-To-Lead matching and Call Scoring mechanism to intelligently manage your leads, generating optimized engagements at scale. It assists in increasing answer rate (ASR) by multiplying call uptime maximizing contact conversion, minimizing idle time, and achieving higher ROI on outbound campaigns.
Details
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Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
A | Basic - For entry level contact centers | $0.001 |
B | Advanced - Enhanced sales tools, contact center favorite | $0.001 |
C | Enterprise - Customized package aligned to your needs | $0.001 |
X | Usage based charges for Telephony and Carrier Services | $0.001 |
Y | Usage based charges for Core Service Usage and Overage | $0.001 |
Z | Regulatory charges for voice services | $0.001 |
Vendor refund policy
Terms for refunds: (1) The Client provided 30 business days of notice to the Company of the Refund Request; (2) The Client paid in full for all the Services it ordered from the Company and all payments have been received by the Company; (3) The Client fulfilled its obligations and warranties under the Agreement and has not breached the Agreement in any manner; and (4) The Client did not file a previous Refund Request.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Phone, Email, Website Chat and WhatsApp. Europe: +442 036084160, Israel: +972 37237006 US: +1 8889082995 support@voicespin.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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