Sold by: TEKsystems Global Services
We deliver cloud-native contact center modernization for retail. Transform omnichannel customer experiences with AI-powered capabilities while reducing operational costs by up to 30%.
Overview
Our Amazon Connect implementation service combines AWS’ industry-leading contact center platform with TEKsystems Global Services’ (TGS) proven methodologies to deliver transformative customer experiences across all retail touchpoints. This cloud-native solution enables retailers to handle seasonal volume spikes, unify customer journeys across channels and leverage AI to personalize every interaction.
Key Benefits for Retail
- Peak Season Scalability: Handle Black Friday and holiday surges effortlessly with instant auto-scaling.
- Unified Commerce Experience: Connect in-store, online, mobile app and contact center interactions seamlessly.
- AI-Powered Personalization: Deliver product recommendations and resolve issues faster with conversational AI.
- Reduced Operational Costs: Achieve up to 30% savings through intelligent automation and pay-per-use pricing.
- Faster Issue Resolution: Improve first-contact resolution with context-aware routing and agent assistance.
Retail Use Cases
- Omnichannel Retail: Support customers across voice, chat, SMS, email, social media, and in-app messaging.
- Order Management: Streamline order tracking, returns, exchanges, and delivery inquiries.
- Loyalty Programs: Personalize interactions based on customer tier and purchase history.
- Store Operations: Enable store associates to access expert support for customer inquiries.
- Seasonal Workforce: Rapidly onboard temporary agents with intuitive interfaces and guided workflows.
How It Works
- Discovery and Assessment: We analyze your current contact center environment, customer journey maps, and retail-specific requirements.
- Architecture Design: We create a customized blueprint incorporating retail systems, inventory management and CRM integrations.
- Modular Implementation: We deploy pre-built components including retail-specific contact flows, Lambda functions and Lex chatbots.
- Systems Integration: Connect with your ecommerce platform, POS systems, order management and loyalty programs.
- Knowledge Transfer: Empower your team with comprehensive training on retail-specific scenarios and best practices.
Why TEKsystems Global Services
As an AWS Premier Tier Services Partner with Amazon Connect Service Delivery expertise, we bring deep retail industry knowledge and proven success in contact center transformations. Our AMPGS® Reimagine CX solution leverages a comprehensive library of pre-built retail modules that accelerate deployment while ensuring enterprise-grade security and PCI compliance. With experience implementing solutions for leading retailers handling millions of daily interactions, we help organizations achieve measurable improvements in customer satisfaction, conversion rates, and operational efficiency.
Highlights
- Handle seasonal volume spikes with instant scalability and pay-per-use pricing model.
- Unify customer experiences across all retail touchpoints with omnichannel capabilities.
- Deploy retail-specific AI features weeks faster using pre-built, agents and customizable modules.
Details
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Deployed on AWS
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