Sold by: PwC UKÂ
Existing Customer Service models are outdated and unfit for purpose, with a heavy reliance on the traditional legacy contact center systems that are often unable to offer the agility and flexibility organisations need to address the key drivers of change.
Overview
The PwC for Amazon Connect assessment delivers an industry specific, customer persona analysis in combination with leveraging PwC's Amazon Connect industry template to deliver an operational PoC allowing our clients to "test drive" and validate their call center automation & AI business benefits case. This assessment includes the following phases:
- Assess: Collaborate to define use cases, establish metrics, and conduct a comprehensive TCO and maturity analysis 2.Lay the foundation: Build with PwC Industry and Amazon Connect solution best practices within a PoC environment
- Bring to life: Immerse your people in the experience to validate your use cases 4.Design Framework: Design a migration solution for your contact centre environment to meet your specific requirements
At the end of this 6-week assessment PwC will demonstrate a functional working Amazon Connect Solution to validate your business case and serve as the foundation of your implementation landscape capable of expansion into productive use.
Highlights
- Business First Approach: Our approach focuses on the challenges that matter to you most, and devising solutions to tackle them swiftly and efficiently. Utilising our assessment services, we can gain insight into your requirements and deliver precisely what you need at the right moment.
- Technical Expertise: An accomplished team with extensive experience in designing, deploying, and providing support for Amazon Connect solutions across diverse industries and scales. This team's deep understanding of industry nuances, compliance requirements, and emerging trends positions them as trusted advisors.
- Industry Expertise: At PwC, we possess a unique advantage in providing industry-specific and technical expertise that seamlessly complements delivery capabilities. Our extensive knowledge that spans various sectors, from legal to retail, enabling us to cater to a wider range of industries with precision and excellence.
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Delivery method
Deployed on AWS
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Fully supported by the PwC AWS Cloud engineering team for the duration of the engagement.